Student Accounts Coordinator

Chatham University•Pittsburgh, PA

11d•$38,000 - $45,000•Onsite

About The Position

The Student Accounts Coordinator, under the supervision of the Director of Finance, is responsible for supporting the University's student accounts and accounts receivable functions by providing exceptional customer service and ensuring accurate account maintenance. This position assists with student payment processing, billing support, payment plans, collections preparation, student outreach, account reconciliation, and communication related to tuition and fee obligations. The Student Accounts Coordinator serves as a key resource for students, parents, faculty, and staff regarding student account balances, payment options, financial obligations, and the impact of enrollment changes on tuition and fees. This position requires strong organizational skills, attention to detail, problem-solving abilities, and a commitment to a student-centered experience.

Requirements

One to two years of experience in customer service, accounts receivable, accounts payable, accounting, or a related field.
Strong interpersonal and administrative skills
Demonstrated ability to work effectively, efficiently, and collaboratively with diverse faculty, staff, students, and the wider community.
Ability to think creatively and strategically to support the needs of students and families.
Excellent listening and organizational skills; ability to communicate effectively both orally and in writing with diverse populations.
Strong customer service orientation: ability to professionally interact and collaborate with a variety of constituencies both on- and off-campus.
Ability to use and analyze data, create reports, spreadsheets, electronic presentation software to make and communicate data driven decisions.
Proven ability to manage multiple priorities simultaneously, follow through, meet deadlines, and maintain accuracy in a fast-paced environment.
Detail oriented, ability to multi-task, meet deadlines, and work in team environment
Familiarity with accounts receivable processes and higher education student information systems, preferably Anthology and Workday.
Commitment to maintaining confidentiality of student records and sensitive financial information.
A valid driver’s license.

Nice To Haves

Bachelor’s degree preferred
Experience in student accounts or financial aid preferred.

Responsibilities

Process and post student payments accurately to student accounts.
Provide payment receipts and answer questions related to account activity and payment transactions.
Process and monitor returned payments and non-sufficient funds (NSF) transactions, including communication with students and families regarding resolution.
Assist with daily bank deposit preparation and reconciliation.
Assist with preparing, reviewing, and distributing monthly student billing statements.
Apply and monitor late fees, registration holds, and other account restrictions in accordance with university policies.
Analyze and reconcile student accounts to ensure accuracy and proper account resolution.
Review account activity and charges to identify discrepancies and support account corrections.
Package, administer, and reconcile student payment plans.
Monitor payment plan compliance and communicate with students regarding missed or late payments.
Prepare extended payment plan agreements and maintain related documentation.
Review delinquent accounts and prepare accounts for collection placement.
Assist with collection account management and student outreach regarding payment options and account resolution.
Provide responsive, professional customer service to students, parents, faculty, and staff through phone, email, virtual, and in-person communication.
Conduct outreach to students with outstanding balances regarding payment options, financial aid resources, and account status.
Counsel students and families regarding payment responsibilities and available payment arrangements.
Educate students on how enrollment changes, course withdrawals, and registration adjustments may impact tuition and fee charges.
Conduct outreach to students regarding missing Social Security Numbers and other information required for 1098-T reporting.
Maintain accurate records and documentation in compliance with university, regulatory, and audit requirements.
Assist with reporting and data analysis related to student account operations.
Develop, document, maintain, and periodically review workflow processes and standard operating procedures to ensure consistency, efficiency, and compliance.
Identify opportunities for process improvements and recommend solutions that enhance service delivery, operational effectiveness, and the student experience.
Collaborate with campus partners to streamline business processes and implement best practices.
Maintain up-to-date training materials, job aids, and procedural documentation for Student Accounts operations.
Support cross-training efforts by documenting key processes and ensuring knowledge transfer within the department.