Student Accounts Assistant
About The Position
This position is a part-time (maximum of 24 hours per week) role within Student Account Services for the Division of Finance and Admin at Oregon State University (OSU). The student employee will provide excellent customer service to students and non-students, both in person at the window and over the phone. Responsibilities include assisting in drafting email responses, uploading documents into OnBase, processing payments, and supporting the Student Account Services staff. This role offers opportunities for transferable skill development in Communication, Teamwork, and Professionalism, as defined by the National Association of Colleges and Employers (NACE).
Requirements
- Must be academically enrolled in a high school, community college, or university and pursuing a program or course of study.
- Must meet Academic Standing Requirements; students on academic suspension are not eligible for employment.
- Must meet the applicable minimal enrollment standard (High School student: 6 credit hours per term; Undergraduate and post-baccalaureate student: 6 credit hours per term; Undergraduate international student: 12 credit hours per term; Graduate student officially admitted to Graduate School: 5 credit hours per term; Graduate international student officially admitted to Graduate School: 9 credit hours per term).
- Six months experience in an office setting or customer service role.
- Able to answer a multi-line phone, and direct incoming calls to appropriate department.
- Must successfully complete a Criminal History Check and be determined to be position qualified.
- Incumbents are required to self-report convictions.
Nice To Haves
- Proficient with Microsoft Office applications.
- Ability to complete accurate data entry.
- Ability to multi-task and also concentrate on detailed projects with multiple interruptions.
- Ability to deliver quality customer service.
Responsibilities
- Provide in-person customer service to both students and non-students at the student account window.
- Draft email responses to student account services email inquiries.
- Provide inbound phone call customer service for both students and non-students.
- Upload documents into OnBase.
- Process returned mail.
- Process external scholarships.
- Take credit card payments over the phone for non-registered students and non-students.
Benefits
- Skill development in Communication, Teamwork, and Professionalism.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
