Student Accounts/Collections Coordinator

WyoTech•Laramie, WY

13d•Onsite

About The Position

WyoTech’s vision is simple but bold: BEST TRAINING. BEST EXPERIENCE. BEST OUTCOMES. WyoTech is seeking a detail-oriented and customer-focused Student Accounts/Collections Coordinator to join our team at our Laramie, WY campus. This position plays an important role in supporting our students by helping them understand and manage their student accounts throughout their time at WyoTech. The Student Accounts/Collections Coordinator serves as a primary point of contact for student account questions, assists students with payments and account balances, processes payments and adjustments, coordinates student stipends and refunds, and works closely with departments across campus to provide a positive student experience.

Requirements

High school diploma or equivalent from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education
1-3 years of relevant work experience
Previous experience in education administration, accounting, collections, or another related field
Ability to prioritize and multitask
Ability to be detail-oriented and meet deadlines
Ability to thrive in a fast-paced environment
Excellent customer service to all customers, including students, staff, and faculty
Excellent written and verbal communication skills
Applicants who are offered an appointment are required to pass a comprehensive background investigation and driver's license check.

Responsibilities

Act as a point of contact for student account inquiries and provide students with timely and accurate information
Advise students regarding payments, account balances, and other student account matters
Monitor Title IV default accounts
Monitor and collect past-due accounts through phone calls, emails, text messages, and letters
Schedule and distribute student stipends and refunds
Post payments, charges, and adjustments to student ledgers accurately and timely
Work closely with the Student Finance team, Department Coordinators, instructors, and other campus departments to serve students
Perform general administrative duties, including filing and data entry
Assist with answering incoming phone calls and directing inquiries appropriately
Assist the Student Accounts Manager with day-to-day responsibilities and special projects
Maintain professionalism and provide excellent customer service when working with students, staff, and faculty
Maintain accuracy and attention to detail when handling student financial information
Other duties as assigned