Student Accounts Assistant
Ambow Education, Inc•San Diego, CA
•$20 - $25•Onsite
About The Position
The Student Accounts Assistant supports the day-to-day operations of the Student Accounts Office, providing front-line service to students and families regarding tuition payments, billing, and account questions. This role is ideal for a detail-oriented individual with excellent communication skills and a strong ability to learn quickly in a fast-paced, student-focused environment. The Student Accounts Assistant supports collaboration across related departments, including Financial Aid and the Registrar’s Office.
Requirements
- Associate degree required
- 1–2 years of customer service or administrative support experience, preferably in a higher education or student services setting
- Strong verbal and written communication skills
- Ability to learn new systems and processes quickly and efficiently
- Detail-oriented, organized, and able to manage multiple tasks and deadlines
- Proficiency in Microsoft Office, especially Excel and Word
- Familiarity with student information systems
- Positive attitude and ability to work well with students, families, and colleagues in a diverse environment
Nice To Haves
- bachelor’s degree preferred
- CampusVue experience is a plus
Responsibilities
- Provide in-person, phone, and email support to students and families regarding tuition, fees, payments, and account balances
- Assist students with navigating online tools such as the Student Portal and promote self-service access
- Process and post student payments accurately and maintain up-to-date records in the student information system
- Support billing adjustments, stipend preparation, and daily reconciliation tasks under direction
- Monitor and respond to general inquiries related to student accounts in a timely and professional manner
- Assist in preparing and sending account notices, reminders, and balance notifications
- Help maintain organized student account files and ensure compliance with confidentiality standards
- Schedule appointments, organize communications, and perform other administrative tasks as needed
- Participate in events such as Orientation, Registration Days, and other school functions when appropriate
- Perform additional duties as assigned to support the smooth operation of the Student Accounts Office
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
