Student Accounts Advisor I

University of Central Florida•Orlando, FL

20h•Onsite

About The Position

Financial Affairs: Partnering with our UCF community to continuously improve and deliver outstanding administrative and financial services through innovative business and technological solutions and sound fiscal stewardship. The Opportunity: UCF's Student Account Services is seeking a Student Accounts Advisor I to join our team and support the university’s student financial operations. This is a fiscal position in the Collections Office. Reports to Student Accounts Supervisor. This position assists the Student Accounts Supervisor, Billing Specialist and Advisor II with various fiscal duties. It requires knowledge, the ability to make independent decisions, and to adapt to change.

Requirements

High School Diploma or Equivalent and 0+ years of relevant experience.

Nice To Haves

Demonstrated experience providing customer service in a fast-paced or high-volume environment.
Experience working in a higher education environment with exposure to student services or administrative operations.
Proficiency in using common business software (e.g., Microsoft Word, Excel, or similar programs) to enter, review, or manage information.
Proven ability to communicate policies, procedures, or complex information clearly and professionally.
Experience processing financial transactions, reconciling accounts, or reviewing payment activity for accuracy.

Responsibilities

Provide exceptional customer service to the UCF community of students, parents, faculty, staff, and other third parties using various methods of communication.
Research and respond to questions and inquiries concerning accounting entries, programs, and responsibilities of Collections, including tuition and fee charges, e-pay and other payment methods, financial holds, and routing to third-party collection agencies.
Present account information in a clear and concise manner to help alleviate student/parent misunderstandings about the student’s responsibility regarding payment of overdue tuition and fees.
Collection duties include working closely with Student Accounts, Financial Aid, the Cashier’s Office, Veterans’ Affairs, Registrar, International Student Services, and Student Development and Enrollment Services to coordinate collection efforts.
Maintain detailed records of which account is in default status. These records contain all pertinent information about the borrower, including outstanding balances and the status of the collection process.
Perform skip trace methods to locate debtors whose address is not valid.
Respond to student inquiries and send delinquent notices before collection agency referral.
All State Statutes and Federal Regulations regarding debtor’s rights and collection procedures must be adhered to.
Other duties as assigned.