Student Account Specialist I, Collections
About The Position
This position within the University Bursar is located in the CFO Division. The primary focus of this position is to assist with collection efforts for students who have become delinquent on loans administered by the University. Counsels borrowers about potential deferment, cancellation, and forbearance options. Submits economic hardship, deferment, or forbearance requests to the Accounting Manager for approval. Coordinates submission of student loan accounts to collection agencies. Assists with collection efforts prior to sending to collection agencies. Assists with timely placement to collection agencies, monitoring collection agency activity, and reviewing monthly payment processing. Provides account documentation when requested by collection agencies. Communicates with currently enrolled students with past due accounts receivable balances to enlist the student in a payment plan or to otherwise collect on the balance due. Monitors student holds to ensure service indicators are preventing students from progressing in their education without settling past due accounts. Creates proactive student communication to increase student retention while minimizing balances past due. Respond to student inquiries regarding credit bureau, delinquent status, academic transcript requests, or other disputes. Counsels' students and borrowers with financial holds about available options. Provides supporting documentation on charges, loans, and payments to outside agencies as appropriate. Assists current university or State of Florida employees to pay past due accounts via payroll deductions or the state wage withholding program. Performs all other duties as required.
Requirements
- A bachelor's degree, or an equivalent combination of education and experience.
Nice To Haves
- Ability to plan, organize, and coordinate files, records, and work assignments.
- Ability to effectively communicate verbally and in writing.
- Ability to establish and maintain effective working relationships with others.
- Ability to work independently and as a team.
- Ability to utilize problem-solving techniques
- Experience with MS Word and Excel
- Ability to determine work priorities, assign work, and ensure proper completion of work assignments.
Responsibilities
- Assist with collection efforts for students who have become delinquent on loans administered by the University.
- Counsel borrowers about potential deferment, cancellation, and forbearance options.
- Submit economic hardship, deferment, or forbearance requests to the Accounting Manager for approval.
- Coordinate submission of student loan accounts to collection agencies.
- Assist with collection efforts prior to sending to collection agencies.
- Assist with timely placement to collection agencies, monitoring collection agency activity, and reviewing monthly payment processing.
- Provide account documentation when requested by collection agencies.
- Communicate with currently enrolled students with past due accounts receivable balances to enlist the student in a payment plan or to otherwise collect on the balance due.
- Monitor student holds to ensure service indicators are preventing students from progressing in their education without settling past due accounts.
- Create proactive student communication to increase student retention while minimizing balances past due.
- Respond to student inquiries regarding credit bureau, delinquent status, academic transcript requests, or other disputes.
- Counsel students and borrowers with financial holds about available options.
- Provide supporting documentation on charges, loans, and payments to outside agencies as appropriate.
- Assist current university or State of Florida employees to pay past due accounts via payroll deductions or the state wage withholding program.
- Perform all other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
