Key Account Collections Specialist

The Odom Corporation•Boise, ID

2d•$23 - $26•Onsite

About The Position

The Key Account Collections Specialist is responsible for managing and collecting a portfolio of Key retail accounts within approved corporate guidelines. This position will work out of the Boise, ID office. The role involves managing and collecting a portfolio of Key retail accounts with large transactional volumes, ensuring compliance with corporate guidelines and legal requirements for alcohol and non-alcohol beverage sales. Responsibilities include reviewing daily order reports, managing deductions, reconciling customer accounts, identifying root causes of discrepancies, and coordinating with various internal teams and customers to resolve issues. The specialist will maintain account handling SOPs, prepare monthly statements, and provide excellent customer service, including collection calls. A key aspect of the role is developing a deep understanding of customer requirements for business transactions and collections, including portal access and claims submissions.

Requirements

Associate’s degree (A.A.) or equivalent from two-year college or technical school preferred but not required; or one or more years related experience and/or training; or equivalent combination of education and experience.
Experience handling large volume deduction management and or transactional account reconciliation preferred.
Proficient in Microsoft Office (Word, Excel, Outlook, etc.), Adobe, Teams, SharePoint.
Must be detail oriented, with problem solving ability and strong organization skills.
Excellent communication skills, both written and verbal. Proficient with the English language is necessary for this position.
Ability to work accounts in multiple ERP systems.

Nice To Haves

Large retail chain account and/or Military experience a plus.
Experience with Encompass a plus.

Responsibilities

Managing and collecting a portfolio of Key retail accounts with large transactional volumes within approved corporate guidelines and legal compliance requirements for the sale of alcohol and non-alcohol beverages as assigned by Supervisor/Manager.
Review daily order report for customer flagged accounts, po requirements, product disputes. Maintain reasonable credit limit and lines to accommodate orders.
Deduction management reconciling customer accounts includes disputes, but also missed invoices, unauthorized deductions and unapplied payments. Identify root cause and coordinate correct handling to resolve discrepancies and mitigate future ones.
Works closely with customer, cash team, sales, pricing and administration teams to identify and coordinate correct handling of disputed items.
Maintains current account handling SOP, detailed communications/notes and accurate contact documentation on each account or hierarchy that may include portal accesses, customer folders, contact names, phone numbers, emails and vendor numbers.
Recommends product delivery suspensions, uncollectable write off amounts and account or location service holds for customers not meeting State alcohol compliance or prompt payment standards as defined by management.
Prepares and supports monthly statements to customers as needed.
Brings account concerns to Key Account Supervisor or Credit Manager for prompt attention and escalation.
Provides excellent customer service that includes collection calls as needed to Account Corporate offices and locations as needed.
Ability to learn a depth of understanding for customer requirements to do business and collect amounts owed with them. Includes portal access, usage, claims submissions and escalation processes.