Student Account Representative

Arizona State University•Tempe, AZ

6d•Onsite

About The Position

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of financial accounting related customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate financial accounting assistance to students regarding their ASU account status. Additional job duties as assigned.

Requirements

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and training from which comparable knowledge, skills and abilities have been achieved.
All applicants must be eligible to work in the United States; ASU and Student Business Services will not provide sponsorship for employment.

Nice To Haves

Experience working within Financial Accounting
Experience in working in a high-volume customer services environment.
Experience in Accounts Receivable environment.
Experience in reconciling accounts involving debit and credit accounting processing.
Experience in using Microsoft Office applications (Excel, Word, Outlook)
Experience working in Peoplesoft or similar accounting based programs.
Experience in preparing reports.
Evidence of effective communication skills.
Experience in using attention to detail skills.

Responsibilities

Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.
Research Account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.
Process Transactions including waivers, charges, and credits to student accounts.
Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, MyASU and Microsoft Office.
Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.
Develop and Create correspondence in response to student account inquiries.
Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.
Updated departmental procedures relating to assigned accounting functions.
Other duties as assigned.