Student Account Analyst

Stevens Institute of Technology • Hoboken, NJ

2d

About The Position

Stevens I nstitute of Technology seeks a Student Account Analyst for the Office of Student Accounts. The Student Account Analyst , under the supervision of the Associate Director of Student Accounts , provides the highest level of customer service while working with student s and parent s to answer inquiries regarding their financial status. The Student Account Analyst ensures compliance with federal, state , and institutional regulations and policies while maintaining student account records with accuracy. The Student Account Analyst works to support the overall goals and mission of Student Accounts and Stevens Institute of Technology .

Requirements

• Bachelor’s degree or 5 years of experience in higher education, accounting , or a related field is .
• Must be a team player with a demonstrated i nterpersonal skill with the ability to deal with challenging situations in a diplomatic and calm manner, maintaining a customer service orientation at all times.
• M ust demonstrate proficiency in Microsoft Office , including Word and Excel .
• The individual must be an analytical, detail-oriented, highly motivated, independent thinker who possesses excellent communication skills (oral, written, and listening) .

Nice To Haves

• Experience with a s tudent ERP Systems is a plus .
• Experience in highe r education administration is , and experience in Bursar, Financial Aid, and or Registrar departments is preferred .
• Bilingual skills are a plus

Responsibilities

• Assist students under financial stress by understanding the unique student needs and utilizing the available Student Accounts payment options and , if needed , institutional resources .
• Responsible for the reconciliation of the daily student payments gateways .
• Monitor all Nelnet Payment s to ensure that all adjustments /returns are recorded accurately.
• Monitor s all Nelnet Payment Plans to ensure a ll payment plans are budgeted correctly for domestic and International students.
• Participate in the Student Accounts collection efforts for past due accounts receivable .
• Provide coverage for the Student Account Specialist on the phone and at the front desks as needed.
• Maintain current knowledge of regu lations, policies , and applicable requirements for Student Accounts and Stevens , including the Family Educational Rights and Privacy Act (FERPA) and Title IV.
• Safeguard assets and contribute to the sound internal control environment .
• Attend training related to professional development and compliance to maintain accurate and up-to-date information on best practices, policies , and procedures
• Attend campus events as a representative of the Office of Student Accounts .
• Ensures accuracy and quality customer service is maintained in all responsibilities.
• Evening and occasional weekend hours are .
• Perform other related duties and special projects as assigned by the Director and Associa te Director of Student Accounts and as needed by Stevens.

Benefits

• For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook, available at: Benefits Guidebook

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level