Student Account Representative

Butler University•Indianapolis, IN

10h•Onsite

About The Position

The Student Accounts Representative (SAR) provides comprehensive support to students and Authorized Payers by delivering accurate guidance on billing, payments, and account management while promoting financial understanding and resolution. This role manages student account inquiries through Salesforce, supports collections and third-party billing, and ensures accurate processing of payments and departmental transactions. A career at Butler University offers more than just a job—it’s an opportunity to join a dedicated, innovative, and supportive community grounded in equity, academic excellence, and meaningful impact. Aligned with Boldly Butler, our strategic plan, faculty and staff play a vital role in delivering transformational learning experiences, enriching our campus and community, and ensuring a thriving Butler for generations to come.

Requirements

Bachelor’s degree or a minimum of five years of experience in a consumer-focused communications environment required
Demonstrated exceptional organizational, technical, and communication skills
Strong commitment to providing exemplary customer service
High attention to detail
Ability to work effectively under pressure while managing multiple responsibilities
Proficiency in Microsoft Office 365 Suite, including Teams, Word, Excel, and Outlook

Nice To Haves

Knowledge of federal and state financial aid
Proficiency in Salesforce and Peoplesoft

Responsibilities

Provide clear and accurate guidance to students and authorized payers regarding tuition, fees, billing cycles, payment options, and account status.
Manage and document all student and payer interactions in Salesforce, ensuring timely follow-up and case resolution.
Conduct outreach to students with past-due balances and support them in understanding and resolving outstanding charges.
Process and post student payments (cash, check, 529 plans), ensuring accuracy and proper account application.
Handle third-party billing by generating invoices, coordinating with sponsors, and ensuring proper payment processing.
Reconcile daily financial transactions, including deposits, petty cash, and departmental receipts.
Collaborate with the Office of Financial Aid to ensure accurate coordination of aid and student account information.
Maintain and update reference materials, web content, and internal resources to ensure consistency and accuracy.
Support shared communication channels (email, phone) and assist with overall office operations and scheduling.

Benefits

20 days of paid time off (vacation and PTO days) per Fiscal year
8 Paid Holidays
In addition, a paid Winter Break between Christmas Eve and New Year’s Day
Paid Parental Leave (after 1 year of full-time employment)
Comprehensive medical, dental, and vision plans including disability and life insurance programs
10% employer contribution after 1 year of full-time employment
Remission of tuition for classes taken at Butler for employees, spouses, and dependent children.
Eligibility after 9 months of full-time employment
Employees & spouses- undergraduate/graduate degrees
Dependents (under age 26)- undergraduate degree
Covers tuition only
Tuition Exchange Program for Dependents at participating institutions
Access to Butler’s on-site fitness facility and libraries for full-time staff and faculty
LinkedIn Learning Courses
Free premium subscription to the Calm App
Free subscription to the WSJ, The Economist, and NYT
Discount at the College Bookstore
Discount on select Athletic and Arts/Events Center Performances