Student Access Coordinator

Webster University•Webster Groves, MO

3d•Onsite

About The Position

The Student Access Coordinator provides general operational support to the Testing Center including scheduling, administering, proctoring, and delivering tests as well as performing basic office work and other tasks as requested. The Student Access Coordinator will also serve as the point of contact for the Testing Center and deliver exceptional customer service to a diverse range of stakeholders, including students, faculty, staff, and the public. This role is integral to maintaining efficient operations within the Reeg Academic Resource Center and contributes to the educational success of the university community. This position reports to the Director of the Reeg Academic Resource Center and is responsible for supporting the entire Reeg Academic Resource staff.

Requirements

Experience with disability services
Experience with computer-based testing
Excellent customer service skills.
Strong interpersonal communication skills; over the phone, in person, and in writing
Professionalism and patience
Ability to work independently without supervision.
Detailed oriented.
Knowledge and experience in the use of administrative software systems such as Microsoft Office.
Ability to multitask and handle high customer volume.
Maintain FERPA and high level of confidentiality.
2 years of college coursework or equivalent
Experience working with others
Computer knowledge
Microsoft Suite knowledge

Responsibilities

Schedules appointments for Webster students and outside testers
Communicates with faculty and students regarding testing needs
Proctors exams provided by university and outside agencies
Delivers tests to department offices where applicable
Maintains Disability Student Service’s main and testing roster
Monitors email for testing center and responds to inquiries promptly
Supervises Testing Center student support staff
Conducts Testing Center’s student employee training
Supports Reeg ARC office procedures including email, phone messages, outreach events, and office calendars
Assists with testing and test preparation for students with disabilities, which includes setting up scribes, assistive technology, etc.
Maintains knowledge of office practices and procedures
Clerical tasks: filing, making copies, sending faxes, and other tasks as needed
Other duties as assigned
Assists with creation, delivery, and evaluation of internal procedures
Participates in University events as needed/requested
Support special projects
Assists Reeg ARC Director as needed/requested
Other duties as assigned