Student Academic Success Specialist

San José State University•San Jose, CA

About The Position

The Student Academic Success Specialist supports the enrollment, retention, and engagement of first- and second-year students through comprehensive academic advising and success coaching. This role manages a defined student caseload, providing proactive outreach, individualized support, and guidance on academic planning and university processes. The incumbent builds strong relationships to foster student success, persistence, and timely degree completion. Working under general supervision, the position contributes to institutional retention goals and enhances the overall student experience.

Requirements

Knowledge of academic advising principles, student development theory, and retention strategies
Ability to build rapport and establish trust with a diverse student population
Strong advising, counseling, and problem-solving skills
Effective written and verbal communication skills, with the ability to present information clearly
Ability to interpret and apply university policies, procedures, and academic requirements
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Ability to analyze student progress and implement appropriate interventions
Proficiency in student information systems and standard office software applications
Ability to work independently and collaboratively within a team environment
Commitment to inclusive practices and equitable student support
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
Two years of professional experience in one of the student services program areas or in a related field.
A master’s degree in a job-related field may be substituted for one year of professional experience

Nice To Haves

A master’s degree in educational counseling or a related field.
Experience working with students or youth in an educational, advising, counseling, or support capacity (K–12, post-secondary, or community-based settings).
Experience implementing strategies or providing services that support student persistence and academic progress

Responsibilities

Provide holistic academic advising and success coaching to a cohort of first- and second-year students
Develop and maintain ongoing relationships with students using a case management approach, including regular meetings and progress tracking
Guide students in academic planning, goal setting, and understanding degree requirements and university policies
Monitor student progress and implement timely interventions using early alert and student success systems
Design and deliver programming to support student transition, academic skills development, and engagement
Assist students in navigating university processes, including petitions, schedule changes, and academic standing concerns
Implement targeted communication plans aligned with academic deadlines, resources, and student needs
Collaborate with campus partners to connect students with appropriate services and resources
Participate in orientation and campus-wide initiatives that support student success and reduce equity gaps