Student Academic Success Center Specialist

Penn State University

18h • Hybrid

About The Position

Penn State Brandywine is seeking a dynamic, compassionate, student-centered professional to lead academic persistence efforts. The Specialist will primarily be responsible for the Student Academic Success Center (SASC), guiding its daily operations, which include tutoring and academic coaching services across various disciplines. Key duties involve overseeing individual and group tutoring and coaching, coordinating workshops and events, managing data collection, analysis, and assessment, and recruiting, training, and supervising part-time tutors and coaches. This role also involves acting as a strategic advocate for students and a campus partner in advancing academic success initiatives, such as co-leading the Brandywine Retention Team. The ideal candidate should possess strong collaboration, communication, and listening skills, with a strategic mindset for enhancing student learning and persistence, and a commitment to serving students from all backgrounds. A flexible work arrangement combining remote and on-campus work may be available.

Requirements

• Ability to interpret data and apply insights to strengthen programs and services and recognize and address barriers that impact student learning and persistence.
• Demonstrated commitment to supporting and adapting to students’ evolving and developmental academic needs.
• Capacity to create inclusive learning environments for all students and explain complex concepts in accessible, student‑friendly ways.
• Skilled in envisioning and implementing strategies that advance student success.
• Ability to communicate effectively across roles and disciplines and build strong partnerships with faculty, staff, and campus units.
• Master's Degree
• 3+ years of relevant experience; or an equivalent combination of education and experience accepted
• PA State Police Criminal Background Check
• PA Child Abuse History Clearance Form
• Federal (FBI) Fingerprint Criminal Background Check
• Applicants must be authorized to work in the U.S.

Nice To Haves

• Experience guiding, training, and mentoring peer and professional tutors and coaches.
• Experience overseeing budgets, hiring processes, and administrative systems effectively.
• Proven ability to translate data insights into actionable program improvements.

Responsibilities

• Collaborate, as a key lead within Academic Affairs, across campus units to support success and persistence for all students, from matriculation through graduation.
• Develop, coordinate, and implement learning resources, including tutoring, academic coaching, and workshops.
• Supervise student peer tutors and professional tutors and coaches; provide ongoing training—often in collaboration with faculty—to ensure high-quality services, as well as informal mentoring.
• Manage all recruitment, hiring, and other employment processes in our Human Resources Information System, Workday.
• Oversee the administrative operations and direction of the Student Academic Success Center, including managing the Center’s budget.
• Deliver some tutoring and coaching, and/or workshops in areas of expertise, including in-class presentations for students and colleagues.
• Promote Center services and activities through classroom visits, New Student Orientation, and targeted outreach.
• Complete additional projects and responsibilities as assigned.

Benefits

• Competitive benefits package for full-time employees
• Comprehensive medical, dental, and vision coverage
• Robust retirement plans
• Substantial paid time off which includes holidays, vacation and sick time
• Generous 75% tuition discount, available to employees as well as eligible spouses and children

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees