Academic Experience Coordinator - Academic Success Center - UTK

University of Tennessee•Knoxville, TN

6h•Onsite

About The Position

As part of the Academic Success Center’s commitment to high-impact, peer-supported learning, the Academic Experience Coordinator serves as the central architect of the student-facing experience within the Academic Success Center’s Vol Study Center, providing strategic leadership for operations across the Vol Study Center and all satellite locations, including the Haslam College of Business and Hodges Library. This role ensures operational consistency, service quality, and environment readiness across sites, creating welcoming, seamless, and academically grounded spaces where students can confidently access support. The Academic Experience Coordinator leads front-facing systems, supervises student staff, and strengthens service navigation pathways to ensure clarity, connection, and continuity across all Academic Success Center interactions. By translating institutional priorities into daily operational practice, the Academic Experience Coordinator plays a critical role in advancing student success through access, organization, and high standards of service delivery.

Requirements

Bachelor’s Degree
Bachelor’s degree with one year of experience by date of hire (part-time calculated as half time) working in a higher education, K-12, community outreach environment, office environment, or related field
Skill in coordinating complex workflows and managing operations.
Ability to communicate clearly and effectively
Ability to problem-solve and exercise sound judgment in high-traffic, fast-paced environments.
Ability to manage multiple responsibilities simultaneously with attention to detail.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Master’s Degree
Master’s degree in higher education administration, student affairs, education, or a related discipline.
Experience supporting academic success initiatives focused on student persistence and retention.
Experience working with student employees or peer leaders in a student-facing role.
Experience working in an academic support center, tutoring program, Supplemental Instruction program, or related setting.
Skill in supervising, mentoring, or training employees.
Ability to interpret service usage data and apply insights to enhance operational effectiveness.
Knowledge of campus referral networks and academic resource navigation.
Experience supporting or managing shared academic spaces.

Responsibilities

Provide strategic oversight of student-facing operations across the Academic Success Center’s Vol Study Center shared academic support spaces and satellite locations, including the Haslam College of Business and Hodges Library, ensuring a consistent, welcoming, and academically grounded experience for all students.
Direct and optimize front-facing service systems, including workflow design, scheduling strategy, staffing coordination, and implementation of service standards aligned with the Vol Study Center’s mission across all service sites.
Ensure the operational integrity and readiness of learning environments, including signage, wayfinding, technology functionality, and physical space considerations that promote accessibility, engagement, and academic focus.
Plan and execute workshops, events, and student success programming hosted within Academic Success Center spaces and satellite locations, working in collaboration with the Assistant Director for Outreach to ensure alignment with engagement priorities, space readiness, and service standards.
Evaluate and refine front-facing operational practices to increase traffic, enhance programming, and cultivate future expansion of Vol Study Center spaces and partnerships.
Establish and uphold a high-quality, welcoming first point of contact experience for students, faculty, and staff engaging with Vol Study Center services across all Academic Success Center locations, including services delivered within the Haslam College of Business.
Design and maintain clear service navigation pathways that ensure students can effectively access all Academic Success Center programs—including academic coaching, success workshops, Supplemental Instruction, and study sessions—through appropriate scheduling, intake, and referral processes.
Align and oversee front-facing practices across locations to ensure consistency with established intake, referral, and student support protocols.
Analyze recurring questions, service gaps, and points of confusion related to access, and collaborate with Academic Success Center leadership to strengthen communication strategies, signage systems, and process clarity.
Provide direct supervision and leadership to student employees supporting front-facing operations and the broader academic experience, establishing clear expectations for professionalism, accountability, and service excellence.
Design and implement structured onboarding, training, and ongoing development initiatives that ensure consistency in service navigation, communication standards, and referral practices across all Academic Success Center locations.
Evaluate student staff performance, deliver developmental feedback, and intentionally cultivate transferable skills related to leadership, teamwork, problem-solving, and customer service excellence.
Model and promote best practices in student supervision and service design through ongoing professional development and engagement with emerging trends in student-facing academic support operations.
Ensure accurate and consistent use of tracking systems to document front-facing interactions, space utilization, and service demand across locations.
Collaborate with Academic Success Center assessment staff to analyze operational trends and identify opportunities to enhance student experience and service efficiency.
Use data-informed insights to recommend adjustments to workflows, staffing models, or space utilization.
Contribute to reporting efforts that demonstrate service impact and support strategic planning initiatives.
Duties or projects supporting the Academic Success Center, Vol Study Center, or Division of Student Success initiatives, as assigned.