Student Academic Planner

Concordia University Texas • Austin, TX

8d • Onsite

About The Position

The Student Academic Planner is a specialist position providing direct support to Concordia University Texas students. The role advises students on course registration and scheduling to support degree progression in ways that meet each student’s needs. The planner builds responsive relationships with students and serves as a trusted academic resource and representative of the University. This position is based in person at the main Austin campus.

The planner supports academic advising and enrollment, student communications and development, academic success partnerships, and student information and degree-plan management. The position also assists Admissions as requested and may perform other duties as needed.

Requirements

• Bachelor’s degree.
• Two to three years of experience providing administrative or operational support.
• At least one year of experience in a customer service environment.
• Strong organizational and planning skills, attention to detail, and ability to multitask, set priorities, meet deadlines, monitor projects, and track results.
• Strong work ethic and ability to work independently and collaboratively as part of a team.
• Critical-thinking and problem-solving skills, including the ability to define issues, collect data, establish facts, and draw valid conclusions.
• Excellent written and spoken communication skills and ability to interact across all levels of the University.
• Willingness to be cross-trained in services relevant to the Financial Aid and Registrar’s offices.
• Ability to articulate and model Concordia University Texas’ mission, vision, and values.
• Commitment to encouraging and supporting diversity, inclusion, and equity.
• Commitment to the Concordia Distinctive and the University’s faith-based mission; CTX seeks candidates who demonstrate strong personal faith in Christ.
• Ability to sit for prolonged periods at a desk and work on a computer, occasionally lift, pull, or push up to 30 pounds, and move across and access various areas of the campus.
• Ability to travel occasionally, locally and statewide, to locations where students attend class.
• Ability to work occasional weekends.

Nice To Haves

• Experience in a higher education setting with customer service and advising skills.
• Experience with Banner or similar student information system and CRM software.
• Understanding of Title IV, FERPA, and other applicable regulatory requirements.

Responsibilities

• Advise students on course registration, schedules, plans of study, class locations, degree progression, and other academic questions.
• Provide career-planning resources and initial direction, and serve as a liaison to career coaches.
• Assist Admissions staff as requested, including advising and enrolling newly admitted students.
• Respond to student questions by email and telephone, coordinating with other University offices as needed.
• Regularly communicate important University dates, events, and information to students, including messaging about the University’s mission and Christian faith topics.
• Maintain partnerships with faculty academic advisors and facilitate regular meetings to share updates about majors and programs and promote timely, congruent communication to students.
• Manage and maintain undergraduate degree plans in DegreeWorks.
• Provide and process completed registration forms, including add/drop and course registration forms, and update student records such as contact information and addresses.
• Perform other duties and functions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level