Structured Day Program Assistant Manager

Venture Forthe Inc•City of Rochester, NY

12d•$27 - $29

About The Position

The Structured Day Program Assistant Manager helps lead a team, coordinate daily operations, and create meaningful activities for adults with traumatic brain injuries, older adults, and people with disabilities. The role plans and supports on-site and community-based activities shaped around participants’ interests, abilities, and individual service plans; builds connections with participants; and helps maintain a welcoming, safe, and inclusive program environment. The assistant manager supports staff through supervision, coaching, and mentoring; helps onboard participants; coordinates transportation and care-team communication; responds to incidents; maintains accurate records; and assists with site safety, food services, expenses, and Medicaid waiver compliance. The position requires remaining available during program operating hours to address urgent issues and site emergencies. This is an active role involving frequent standing, walking, bending, kneeling, and reaching, as well as possible lifting and carrying up to 20 pounds, physical assistance, and time outdoors or in community settings. Additional travel may be required. The schedule is Monday through Friday, 8:00 a.m. to 4:00 p.m.

Requirements

An associate degree or higher.
New York State Personal Care Aide (PCA) certification, or willingness to complete PCA training upon hire.
At least two years of experience coordinating adult structured day services or waiver program services, or working with people with TBI, cognitive impairments, disabilities, older adults, and/or neurodiverse individuals.
Clear communication, strong organization, and a collaborative approach.
Ability to guide a team, adapt when plans change, and ask for support when needed.
Proficiency with Microsoft Office and electronic documentation systems, and ability to work with Medicaid compliance processes.
Understanding of TBI-related support needs, including memory, impulse control, planning, and emotional regulation.
Skills in crisis prevention, intervention, and de-escalation.
Ability to perform frequent standing, walking, bending, kneeling, and reaching; responsibilities may include lifting and carrying up to 20 pounds, providing physical assistance, and using fine motor skills to help with personal care or adaptive equipment.

Nice To Haves

Familiarity with New York State’s TBI and NHTD Medicaid Waiver programs.

Responsibilities

Plan and lead on-site and community-based activities that support each participant’s individual service plan.
Develop activity schedules, coordinate special events, and request approval for related expenses.
Encourage participation while respecting participants’ individual choices and support needs.
Help welcome new participants through program walkthroughs, paperwork, authorizations, and assessments.
Participate in clinical team meetings as needed.
Help coordinate transportation, review monthly Medical Answering Services (MAS) standing orders, and address concerns with transportation providers.
Respond to incidents, complete required reports, and coordinate follow-up with care teams.
Assist in developing daily operations, including staff supervision, activities, and site safety.
Review daily notes and maintain accurate, organized paper and electronic records.
Help ensure food services meet program needs.
Track petty cash and receipts.
Monitor staff attendance, performance, and adherence to agency policies.
Remain available during program operating hours to respond to urgent issues and site emergencies.
Coach staff on participant support, behavioral strategies, and program requirements.
Use crisis prevention and de-escalation skills to support a safe, respectful environment.
Help ensure services meet New York State TBI and Nursing Home Transition & Diversion (NHTD) Medicaid Waiver requirements.