Structured Cabling Technician - Chicago, IL

Velocity Manufacturing Solutions Corporation•Chicago, IL

About The Position

Velocity is seeking a Field Technician to manage and complete installation, cabling, equipment maintenance, and resource coordination at customer locations. The technician works directly with Velocity support groups and customers to help ensure job sites are completed to customer satisfaction and meet company and customer standards. The position is based in the employee’s local area and requires approximately 95% travel, including travel by car or plane and possible consecutive overnight stays. The role involves installing, servicing, troubleshooting, repairing, and maintaining telecommunications infrastructure and managed devices. Technicians communicate work-order status and other important information to internal and external customers, manage helper technicians, and complete related administrative paperwork. Candidates should be comfortable working at heights, on ladders, and in confined spaces; using basic hand and power tools; and working flexibly as schedules change.

Requirements

High school diploma or GED.
At least 2 years of steady work experience.
Ability to obtain certifications required for aerial lifts.
Valid driver's license and ability to be insured.
Ability to repetitively push, pull, and independently lift up to 50 pounds.
Knowledge of hand tools and power tools.
Willingness to travel 95%, including consecutive overnight stays.
Ability to terminate, install, and trace cabling such as Cat5, Cat6, and coax.
Customer-service focus and professional communication skills.
Ability to work independently in a fast-moving environment and complete assigned tasks within the given time.

Nice To Haves

At least 2 years of customer service experience.
2 years of experience in installation, field services, or a similar background.
At least 1 year of low-voltage experience.

Responsibilities

Install and service equipment at customer locations across the United States.
Adapt to flexible shifts and changing work schedules.
Ensure job sites meet Velocity and customer standards.
Communicate professionally with internal and external customers, including providing work-order status and other important information.
Troubleshoot and diagnose managed devices.
Repair, maintain, and install telecommunications infrastructure.
Manage helper technicians and ensure they follow established processes.
Maintain a professional presentation at customer sites.
Complete and maintain administrative paperwork, including timesheets and expense reports.
Complete additional tasks as required.