Structured Cabling Technician - Chicago, IL

Velocity•Chicago, IL

2d•Onsite

About The Position

Velocity is hiring a Field Technician to install, service, and maintain cabling, telecommunications infrastructure, and equipment at customer locations across the United States. The role is based in the employee’s local area and involves approximately 95% travel, including possible consecutive overnight stays. Technicians work with Velocity support groups and customers to complete job sites to customer satisfaction and company standards. The position also includes managing helper technicians, troubleshooting equipment, and completing administrative paperwork. Candidates should be comfortable with travel, ladders, heights, confined spaces, basic tools, and a fast-moving, customer-focused environment.

Requirements

High school diploma or GED.
At least 2 years of steady work experience.
Ability to obtain certifications required for aerial lifts.
Valid driver's license and eligibility to be insured.
Ability to repetitively push, pull, and lift up to 50 pounds independently.
Knowledge of hand tools and power tools.
Willingness to travel 95%, including consecutive overnight stays.
Ability to terminate, install, and trace cable such as Cat5, Cat6, and coax.
Basic construction skills and ability to use basic tools efficiently.
Customer-service focus and professional communication skills.
Ability to work independently, remain self-motivated, and complete assigned tasks within required timeframes.
Comfort working at heights, on ladders, and in confined spaces, and utilizing remote support.

Nice To Haves

At least 2 years of customer-service experience.
At least 2 years in installation, field services, or a similar background.
At least 1 year of low-voltage experience.

Responsibilities

Install and service equipment at customer locations across the United States.
Manage and complete installation, cabling, equipment maintenance, and resources at customer locations.
Ensure job sites meet Velocity and customer standards.
Communicate professionally with internal and external customers about work-order status and other important information.
Troubleshoot and diagnose managed devices.
Repair, maintain, and install telecommunications infrastructure.
Manage helper technicians and ensure they follow established processes.
Maintain a professional presentation at customer sites.
Complete administrative tasks and paperwork, including timesheets and expense reports.
Adapt to flexible shifts and changing work schedules.
Complete additional tasks as required.