Streets Response Team II (may underfill)

Salt Lake City Corporation

7d•$22 - $31•Onsite

About The Position

Reporting to the Public Services Maintenance Supervisor, this role responds to emergency and routine situations within the jurisdiction of the Salt Lake City Public Services Department. The team is staffed 24 hours a day, 7 days a week, year-round. This position is eligible for full city benefits. The team provides immediate emergency and routine assistance in response to calls from residents of Salt Lake City, and other city departments, utility companies, various state/county/city agencies along the Wasatch Front. Responsibilities include answering incoming calls and determining the appropriate level of response to service calls, such as snow and ice complaints, fire control support, and neutralizing non-hazardous spills. The role may respond to hazardous spills if hazmat certified, remove downed trees from city right-of-way, barricade hazards such as road failures and work sites for public services crews, replace downed traffic signs, board and secure damaged city buildings, respond to maintenance problems at city-owned parks, perform snow removal duties, collect garbage from designated areas, secure city parks and city storage areas, replace grates and remove debris from storm drainage system, and stock pedestrian crosswalk flag holders. The position operates various types of city-owned equipment requiring a commercial driver’s license, including heavy trucks, automated garbage collection trucks, bulldozers, aerial lift trucks, backhoes, track hoes, fuel tankers, street sweepers, snowplows, and salt/sand spreaders. Various hand tools, power tools, torches, and hoists are used to board and secure damaged buildings, repair or shut off water pipes, remove debris from roadways, cut and remove damaged trees, reinstall maintenance access covers, and repair or secure roadway tie-ins and rebar. The role also keeps records and logs of significant calls and incidents during the work shift, performs detailed accident investigations for the department after hours, receives and responds to service orders or transmits them to the appropriate City agency, and prepares work orders for billing citizens, businesses, and other government agencies for work performed by the Response Team. Complex reports are prepared, and pertinent information is input into the city’s request-for-service system. Communication and coordination with various government agencies, private businesses, and citizens occur to determine the best response to various situations. Zoning ordinance and hazardous material violations are reported to OSHA, EPA, Salt Lake City County Board of Health, or the appropriate agency for resolution. The role patrols various areas of the city for illegal dumping activities, right-of-way obstructions, missed garbage pickups, missing or damaged street signs and other traffic control devices, and improper installation or use of barricades, correcting situations or reporting them to the appropriate agency. The position monitors high priority snow routes and initiates and determines the appropriate response to winter storms through discussions with a snow manager, performing anti-icing and pre-storm mitigation on established routes. Snow removal duties are performed for an assigned district in accordance with the City's Snow Removal program. Other duties as assigned.

Requirements

High School graduation or equivalent.
Four (4) years paid work experience in heavy equipment operation and/or general or construction maintenance.
Two (2) of the four years should include experience working with a public works or municipal program that maintains roads, sidewalks, signals, sanitation etc.
Must include two years experience in snow removal activities.
Demonstrated proficiency in the use of computers. Including programs used in the creation of simple reports, activity logs, and input of data into request for service system.
Ability to relate well to the general public under varying circumstances.
Must be able to function effectively under stressful situations, prioritize tasks and make sound decisions in accordance with policies and procedures.
Knowledge of standards, practices, materials, and methods, used by the city and state departments, as well as applicable city and state codes and ordinances.
Ability to communicate effectively orally and in writing to wide range of public officials, private contractors, health officials, city employees and the general public.
Possession of valid Class A Utah Commercial Drivers License with tanker endorsement.

Nice To Haves

One year paid previous experience in a customer service related field such as sales, billings, collections including experience working with customers in adverse situations.

Responsibilities

Responds to emergency and routine situations within the jurisdiction of the Salt Lake City Public Services Department.
Resolves service requests by appropriate action or refers action to appropriate agency for resolution.
Provides immediate emergency and routine assistance in response to calls from residents of Salt Lake City, and other city departments, utility companies, various state/county/city agencies along the Wasatch Front.
Answers incoming calls and determines appropriate level of response to service calls, such as snow and ice complaints, fire control support and neutralizing non-hazardous spills.
May respond to hazardous spills, if hazmat certified.
Removes downed trees from city right-of-way.
Barricades hazards such as road failures and work sites for public services crews.
Replaces downed traffic signs.
Boards and secures damaged city buildings.
Responds to maintenance problems at city owned parks.
Performs snow removal duties.
Collects garbage from designated areas.
Secures city parks, and city storage areas.
Replaces grates and removes debris from storm drainage system.
Stocks pedestrian crosswalk flag holders.
Operates various types of city owned equipment requiring commercial driver’s license.
Uses various hand tools, power tools, torches and hoists to board and secure damaged buildings, repair or shutoff water pipes, remove debris from roadway, cut and remove damaged tree’s, re-install maintenance access covers, repair or secure roadway tie ins and rebar.
Keeps records and logs of significant calls and incidents during work shift.
Performs detailed accident investigations for department after hours.
Receives request for service orders and responds to, or transmits them to the appropriate City agency.
Prepares work orders for billing citizens, business and other government agencies for work performed by the Response Team.
Prepares complex reports and inputs pertinent information into city’s request for service system.
Communicates, coordinates and provides information to various government agencies, private businesses and citizens in determining the best response to various situations.
Reports zoning ordinance, and hazardous material violations to OSHA, EPA, Salt Lake City County Board of Health, or the appropriate agency for resolution.
Patrols various areas of the city for illegal dumping activities, right of way obstructions, missed garbage pickups, missing or damaged street signs and other traffic control devices, and improper installation or use of barricades.
Monitors high priority snow routes and initiates and determines the appropriate response to winter storms through discussions with a snow manager.
Performs anti –icing and pre storm mitigation on established routes.
Performs snow removal duties for an assigned district in accordance with the City's Snow Removal program.
Performs other duties as assigned.