Street Outreach Specialist
About The Position
Optima Medical Management Group is seeking a results-driven Street Outreach Specialist to connect eligible individuals with its Enhanced Care Management (ECM) and Community Supports (CS) program, a Medi-Cal benefit intended to address complex health and social challenges through a whole-person approach. The role focuses on building trust, demonstrating the value of the program, and guiding individuals through enrollment and onboarding. The specialist owns a territory and manages the full engagement cycle, from community canvassing and initial contact through eligibility assessment, enrollment, and follow-up. The role also develops referral relationships with partner agencies, community leaders, and organizations, and maintains accurate records of outreach activity and results. Work takes place primarily in the community and at partner sites, with some office work.
Requirements
- High school diploma or GED.
- At least one year of experience in direct outreach, sales, or community engagement.
- Excellent verbal and written fluency in English.
- Proficiency with laptops, smartphones, Microsoft Office, and email.
- Ability to build rapport and communicate with empathy, persuasion, and clarity with diverse populations.
- Sales acumen and drive to meet and exceed enrollment targets.
- Ability to maintain a valid California driver's license, current personal auto insurance, and an MVR that meets agency auto-liability insurability requirements.
- Ability to lift at least 15 pounds.
Nice To Haves
- Direct experience working with unhoused or other high-need populations.
- Bilingual skills, particularly Spanish.
- Working knowledge of community and county resources.
Responsibilities
- Drive enrollment and conversion by managing engagement from initial contact and rapport-building through onboarding.
- Proactively canvass communities to identify and engage potential members and generate leads.
- Apply DHCS eligibility criteria to assess whether individuals qualify for Enhanced Care Management and Community Supports services.
- Build and maintain relationships with partner agencies, community leaders, and organizations to generate referrals.
- Track interactions, conversions, and progress accurately in company systems and report on metrics.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance options for employees and their families.
- Short- and long-term disability benefits.
- Voluntary accident, critical illness, and hospital indemnity plans.
- Flexible Spending Accounts.
- Employee Assistance Program.
- 401(k), effective after one year of employment.
- Paid vacation and sick leave.
- Paid holidays.
- Employee referral program.
- Company discount program.
- Performance-based bonuses tied to enrollment targets.
- Commissions for successful member enrollments, with an uncapped commission plan.
- Tiered achievement bonuses for member engagement and retention milestones.
- Competitive base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
