Street Outreach Specialist (Weekday Evenings)

Brightli • St Louis, MO

8d • Onsite

About The Position

Join the Connection Services team as an Outreach Specialist working with the QuikTrip Grant. The role provides community and street outreach to people experiencing homelessness or at risk of losing housing, addressing immediate needs and connecting people with stable housing, treatment services, and ongoing case management and emotional support. The position involves managing grant participants, conducting assessments and referrals, supporting people housed through Department of Mental Health programs, and documenting grant-funded activities. The work requires a resourceful, calm, relationship-focused professional who can respond effectively to changing demands and crisis situations.

The position is full-time, based in St. Louis, Missouri, and scheduled Monday through Friday from 2:00 p.m. to 10:00 p.m. It requires a valid driver’s license, reliable personal transportation, current auto liability insurance, and willingness and ability to transport clients in a personal vehicle. The role includes walking in the community and repetitive hand, finger, and arm movements associated with typing and writing.

Requirements

• Bachelor’s degree from an accredited institution in psychology, sociology, social work, behavioral health, or another related human-services field.
• Advanced knowledge of mental health issues.
• Valid driver’s license, acceptable driving record, and current auto liability insurance, including uninsured-motorist coverage.
• Reliable personal transportation and willingness and ability to transport clients in a personal vehicle.
• Ability to establish effective professional relationships in telephone and in-person interactions.
• Clear communication with clients, families, colleagues, community partners, and groups.
• Ability to read and interpret safety rules, procedure manuals, operating instructions, and maintenance instructions.
• Ability to write routine reports and professional correspondence.
• Ability to apply basic arithmetic using whole numbers, fractions, and decimals.
• Sound judgment and common-sense understanding when following written, verbal, and diagram-based instructions and resolving problems involving multiple variables.
• Ability to manage multiple responsibilities, adapt to changing demands, follow direction, accept supervision, and maintain composure during crisis situations.
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.

Responsibilities

• Conduct outreach at community locations, homeless encampments, and other street-based settings to connect people with assistance, housing, treatment, and support.
• Build trusting relationships with people experiencing homelessness, mental illness, or housing instability by providing consultations, resource information, referrals, and temporary emotional support.
• Manage a caseload of QuikTrip Grant participants, address immediate needs, and help eligible individuals prepare for Community Psychiatric Rehabilitation Center enrollment.
• Conduct intake assessments to identify available services and refer eligible individuals to Community Support Services.
• Provide case management to people housed through Department of Mental Health programs, including Shelter Plus Care and the Rental Assistance Program, who do not qualify for Community Support Services.
• Connect clients with community groups, service providers, and organizations that can address their housing, treatment, and recovery needs.
• Enroll QuikTrip Grant participants in the Homeless Management Information System, complete required follow-up, and maintain current referral information.
• Monitor community policies affecting people experiencing or at risk of homelessness and participate in relevant city meetings and forums when appropriate.
• Accurately document outreach, case management, referrals, and other grant-funded activities according to funding-agency and organizational requirements.
• Participate in required meetings, professional-development activities, and initiatives supporting client and program goals.
• Follow organizational operating guidelines, professional ethics, and supervisory direction while responding calmly and effectively to changing demands and crisis situations.

Benefits

• Employee Assistance Program offering no-cost 24/7 counseling services, legal assistance, and financial consultation for the employee and household.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts on hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• Supportive workplace culture focused on employee well-being, health, and happiness.

What This Job Offers

• Job Type: Full-time