Street Outreach Manager
About The Position
The Street Outreach Manager provides overall leadership, development, implementation, and oversight of community outreach operations designed to identify, engage, and enroll eligible members in Enhanced Care Management (ECM) and Community Supports (CS) programs. The role sets strategic direction for outreach initiatives, develops community partnerships, manages outreach staff, monitors performance, and ensures compliance with organizational and regulatory requirements. The position supports expansion of community presence, increased program enrollment, and improved access to healthcare and social services for vulnerable populations. The manager directly supervises Street Outreach Supervisors, Community Outreach Representatives, and other outreach staff; recruits, hires, trains, coaches, develops, and evaluates team members; manages performance and corrective action; and reviews schedules, timecards, PTO requests, and attendance. The role also develops outreach plans and practices, oversees coverage across assigned service areas, tracks engagement and enrollment outcomes, analyzes performance data, manages assigned budgets and resources, and reports on operations to leadership. The position collaborates across organizational teams and community partners and monitors staff safety during field outreach. The role requires a bachelor's degree in a relevant field, at least five years of related experience, and at least two years of management experience supervising field-based or community outreach teams. Frequent travel throughout assigned service areas and company locations is required, with work conducted in office, outdoor, and other community settings. Pay range: $75,000–$95,000 USD.
Requirements
- Bachelor's degree in Social Work, Public Health, Healthcare Administration, Human Services, Business Administration, or a related field.
- At least five years of experience in community outreach, healthcare operations, care coordination, case management, or related services.
- At least two years of management experience supervising field-based or community outreach teams.
- Experience working with vulnerable populations, including individuals experiencing homelessness, behavioral health conditions, substance use disorders, and complex social needs.
- Strong leadership and team development skills.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to build and maintain effective community partnerships.
- Strong strategic planning, organizational, and project management abilities.
- Experience analyzing data and using performance metrics to drive results.
- Knowledge of social determinants of health and community-based service delivery models.
- Ability to work independently while managing multiple priorities and deadlines.
- Strong conflict resolution and problem-solving skills.
- Proficiency with Microsoft Office Suite, electronic health records, and data reporting systems.
- Knowledge of HIPAA, healthcare privacy regulations, and compliance standards.
- Valid California driver's license, acceptable driving record, and reliable transportation.
- Ability to travel frequently throughout assigned service areas and Company locations.
- Ability to work in community settings, including outdoor and field-based locations; walk, stand, and navigate community locations for extended periods.
- Ability to sit for prolonged periods while working at a desk and computer.
- Ability to lift up to 15 pounds occasionally.
Nice To Haves
- Master's degree.
- Experience with Enhanced Care Management (ECM), Community Supports (CS), CalAIM, Managed Care Organizations, or Medi-Cal programs.
- Experience developing community partnerships and managing outreach programs.
- Bilingual English/Spanish.
Responsibilities
- Develop and execute strategic outreach plans to identify and engage eligible ECM and CS participants throughout assigned service areas.
- Oversee outreach operations and ensure consistent coverage of targeted communities and geographic regions.
- Establish and maintain relationships with community-based organizations, homeless shelters, healthcare providers, behavioral health organizations, food banks, libraries, faith-based organizations, social service agencies, and other community partners.
- Identify areas with high concentrations of individuals who may benefit from ECM and CS services, including unhoused populations and other high-risk groups.
- Monitor outreach activities to ensure effective engagement and enrollment practices.
- Develop systems for tracking outreach efforts, community partnerships, referral sources, and enrollment outcomes.
- Analyze outreach data, enrollment trends, and performance metrics to identify opportunities for growth and process improvement.
- Develop and implement corrective action plans to address performance gaps and operational challenges.
- Collaborate with ECM, CS, Clinical, Operations, and Leadership teams to align outreach strategies with organizational objectives.
- Ensure compliance with CalAIM, HIPAA, state, federal, and health plan requirements.
- Manage departmental budgets, resources, and equipment as assigned.
- Prepare and present operational reports, performance dashboards, and community engagement updates to leadership.
- Participate in community events, networking opportunities, and stakeholder meetings to promote organizational services.
- Monitor staff safety practices during field outreach activities.
- Develop policies, procedures, and best practices to enhance outreach effectiveness and operational efficiency.
- Recruit, hire, train, coach, develop, and directly supervise Street Outreach Supervisors, Community Outreach Representatives, and other outreach staff.
- Conduct performance evaluations and provide ongoing performance management; ensure staff meet productivity, engagement, enrollment, and quality standards.
- Administer corrective action and progressive discipline in accordance with Company policy.
- Review and approve employee schedules, timecards, PTO requests, and attendance records.
- Foster a positive, collaborative, and mission-driven work environment.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision insurance options for employees and their families, with enrollment eligibility after 60 days of employment.
- Short- and long-term disability benefits.
- Voluntary accident, critical illness, and hospital indemnity plans.
- Flexible Spending Accounts.
- Employee Assistance Program (EAP).
- 401(k), effective after one year of employment.
- Paid vacation and sick leave.
- Paid holidays.
- Employee referral program.
- Company discount program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
