2059017: Strategy Senior Analyst - AI Journey Transformation & Partnerships (SD0021)

JPMorgan Chase & Co. • Wilmington, DE

4d • Onsite

About The Position

As a Strategy Senior Analyst in the AI Journey Transformation team, you will support a portfolio of strategic initiatives through rigorous analysis, structured problem solving, and clear, executive-ready communication. You will collaborate with partners across digital, product, analytics, and operations to identify opportunities, size impact, develop business cases, and support go-to-market and operating model planning. You will translate complex data and processes into actionable insights that improve end-to-end customer journeys.

This role supports high-priority initiatives and helps leaders make data-informed decisions. The work includes evaluating how digital and AI-enabled solutions can integrate with operational processes to improve customer experiences and reduce friction. The position is full-time in office, on a 40-hour-per-week schedule. Visa sponsorship is not available.

Requirements

• At least 2 years of relevant experience in strategy, consulting, banking or finance, analytics, product strategy, or a corporate strategy/strategic initiatives function.
• Experience supporting customer journey, servicing, and/or operations topics through work experience, internships, or project work.
• Demonstrated ability to apply quantitative approaches, including impact sizing, return on investment analysis, scenario analysis, and business case development.
• Strong written and verbal communication skills, with the ability to translate analysis into clear takeaways for stakeholders.
• Strong collaboration skills and comfort working in cross-functional teams.
• Proficiency in presentation development (PowerPoint) and analytical tools (Excel).
• High attention to detail, strong ownership mindset, and ability to manage priorities in a fast-paced environment.

Nice To Haves

• Exposure to digital product, process improvement, journey optimization, and/or AI transformation through academic, internship, or professional experience.
• Experience in financial services.
• Familiarity with analytics concepts, including KPIs, experimentation, and funnel or journey metrics.
• Bachelor’s degree preferred; advanced degree a plus.
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.
• Experience developing operating model and go-to-market recommendations for cross-functional initiatives.

Responsibilities

• Support initiatives identified by senior leaders and drive defined workstreams to completion with strong attention to detail.
• Partner with cross-functional teams to gather inputs, align on requirements, and synthesize findings into clear recommendations.
• Map current-state customer journeys and processes, identify friction points, and help define future-state improvements.
• Apply structured problem-solving and design thinking to break down ambiguous problems into hypotheses, analyses, and decision-ready outputs.
• Analyze and present findings, including impact sizing, business case modeling, and key performance indicator (KPI) frameworks.
• Evaluate how digital and AI-enabled solutions can integrate with operational processes to improve customer experiences and reduce friction.
• Research competitors and industry trends using public sources to inform strategy and recommendations.
• Develop executive-ready presentations and supporting materials for stakeholder reviews and leadership readouts.
• Monitor technology trends, including artificial intelligence, and share concise insights with the broader team.
• Maintain workplans, track decisions and risks, and coordinate inputs across partners to support on-time delivery.

Benefits

• Competitive total rewards package, including base salary determined based on role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed