Strategy & Operations Senior Manager

SafeRide Health

35d • $140,000 - $160,000 • Remote

About The Position

SafeRide Health is rebuilding non-emergency medical transportation using technology and a network of providers to ensure members can reliably and affordably get to medical appointments. This role is within the Strategy & Operations (S&O) team, which functions as an internal consulting group, tackling ambiguous, cross-functional problems. The S&O team works on diverse issues such as optimizing transportation economics, improving contact center forecasting and staffing, evaluating AI tools, analyzing client profitability, and establishing operating models for new business lines. The work sits at the intersection of healthcare, logistics, and technology, offering unique access to the company's P&L and leadership. Unlike external consultants, the S&O team stays involved until changes are implemented, adopted, and show measurable results, emphasizing judgment, communication, and persistence alongside analytical skills. The role increasingly involves collaboration with Operations, Product, and Data Engineering, translating operating needs into product and data requirements, and requires individuals who are technically fluent operators comfortable with data and able to bridge the gap between business problems and technical solutions.

Requirements

• Bachelor's degree or equivalent in Economics, Business, Finance, Computer Science, or a related field.
• 7-9 years in management consulting, business operations, or product development, or a combination.
• Demonstrated ownership of enterprise-level, cross-functional programs with measurable business outcomes.
• Experience managing and developing a team, including people who manage others or lead workstreams independently.
• Executive presence with range: able to run a working session with the COO in the morning and a process review with the call center in the afternoon without losing effectiveness in either room.
• Deep analytical and technical fluency (e.g., Excel, Python, SQL). You do not need to be the builder, but you should be comfortable in the data and able to reason about platforms, automation, and agentic AI tools (for example Claude or Claude Code), and credible on what is worth building. Reach for the analysis before you reach for the meeting.
• A track record in ambiguous environments where the problem was not defined for you.
• Strong business judgment, and an orientation toward durable operating change rather than one-time analysis.
• Ability to operate as a player-coach, staying hands-on while leading through others.

Nice To Haves

• Experience leading strategy or platform initiatives inside a product organization (product strategy, product operations, or an S&O function with real product or platform ownership), strongly preferred.
• A technical background (a CS or engineering degree, or early-career experience building) alongside that leadership experience.
• A consulting foundation is a real asset, not a requirement: MBB or equivalent, if it comes with meaningful operating or product experience after.
• MBA, or a comparable achievement signal, a plus.
• Familiarity with healthcare, contact center, billing or claims operations, logistics, transportation, marketplaces, or other regulated operating environments.

Responsibilities

• Be the S&I DRI for contact center transformation: lead discovery on what agents do and where their time goes, and define how CSR operations should run as AI and automation take on more of the work.
• Extend the same discovery to billing and claims: how a completed trip becomes a timely, complete encounter and a clean, paid claim, and where that breaks today.
• Map core processes end to end, including systems, upstream and downstream dependencies, stakeholders, and failure points, and size the impact in cost, time, FTE, and member experience.
• Turn discovery into a prioritized roadmap and clear requirements that the AI team, Product, and Data Engineering build against and operating leaders sign up to.
• Build the business case before money is committed, and recommend against the AI investments that do not clear it.
• Measure results against baseline after launch, and hand ownership to the operating teams so the change outlasts S&I's involvement.
• Lead other S&I projects as priorities shift, from cost and network economics to program launches and data initiatives.
• Manage and develop a small team, including a Manager: run 1:1s, give direct feedback, make staffing decisions, and hire.
• Stay hands-on and credible in the detail: build the model, write the memo that gets the decision, and be the person Finance trusts on the numbers in your area.

Benefits

• Competitive salary
• Annual bonus opportunity
• Equity
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• Generous PTO
• Paid company holidays
• Paid parental leave
• Career development in a mission-driven company, with a published path for what comes next

What This Job Offers

• Job Type: Full-time
• Career Level: Senior