Strategy & Operations Principal

Via•New York, NY

1d•$130,000 - $165,000•Onsite

About The Position

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Strategy & Operations Principal you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!

Requirements

Experienced operations manager, with at least 6+ years of experience
Hold a Bachelor's degree
Independent self-starter
Thrive in fast-paced environments
Comfortable with a very high level of responsibility
Savvy and tactful communicator
Desire to foster a culture deeply committed to providing a world class customer service experience
Detail-oriented executor
Obsessively action-oriented
Thrive while operating autonomously
Experienced and exceptional leader
People love working with you and for you
Extensive experience leading support teams
Flexible and adaptable
Love the challenge of adapting to change rapidly and making things work on the fly
Proven track record of managing teams (at least 3-5 years)
Proven track record of developing people
Know how to motivate and get the best work out of every person who you work with
Effective at managing multiple tasks simultaneously
Can delegate, prioritize, and take responsibility
Problem solver
Do not accept the status quo
Always looking for creative solutions

Responsibilities

Manage the on-site daily operations of Via’s service on behalf of our partner
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team
Manage and mentor the on-site team of field managers, dispatchers, and shift managers
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Liaise closely with Via senior management and Via’s external partners
Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.