Strategy & Operations Manager
About The Position
LCSP is DoorDash’s entrepreneur-led fleet model where independent partners hire, train, and manage courier fleets to fulfill DoorDash orders. This role will establish the Account Management function for LCSP and lead the strategy for scaling partner acquisition. The Manager will be responsible for designing how DoorDash sources, onboards, and manages LCSP entrepreneurs as volume increases. Initially, this includes overseeing entrepreneur onboarding and business partner recruitment. Long-term, the goal is to develop these into separate functions, with Account Management retaining ownership of the ongoing partner relationship.
Requirements
- 5+ years of experience in high-growth environments (tech, fintech, strategy & ops, consulting, or banking).
- Experience managing Business Partners, their performance, and translating their insights into actionable improvements.
- Ability to take an undefined problem, structure it independently, and use data (SQL/Excel) to drive decisions.
- Curious and entrepreneurial mindset, capable of making smart bets and setting clear priorities in zero-to-one environments.
- Ability to balance high-level strategy with ground-level execution and take ownership of outcomes.
- Comfortable with SQL/Excel.
Nice To Haves
- Experience in the logistics business within DoorDash.
- Experience building scalable solutions with partners.
Responsibilities
- Stand up Account Management for LCSP, including cadences, partner health, performance incentives, and a scaling playbook.
- Own the strategy for onboarding partners, focusing on how to find, launch, and ramp them without process breakdowns during scaling.
- Oversee onboarding and sales in the near term, with the objective of building out these functions over time.
- Serve as the primary DoorDash counterpart for LCSP entrepreneurs post-launch.
- Collaborate with operators on partner performance, business health, and incentive outcomes.
- Leverage DoorDash ecosystem knowledge to unblock partners, coordinating with S&O, product, support, and legal teams as necessary.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
