Strategy & Operations Manager

TEKsystems • Bellevue, WA

3d • Onsite

About The Position

We are seeking a Strategy & Operations Manager to join a centralized Merchant Growth team within a rapidly scaling U.S. e-commerce marketplace. This role partners closely with industry, operations, and product teams to improve merchant performance, strengthen supply quality, and drive sustainable marketplace growth. You will work at the intersection of strategy, operations, and analytics—identifying opportunities, designing scalable initiatives, and turning insights into execution that directly impacts merchant success and customer experience.

Requirements

• 5+ years of experience in e-commerce strategy, marketplace operations, merchant growth, or related roles
• Strong analytical skillset with hands-on experience interpreting performance data and driving data-informed decisions
• Proven track record of leading cross-functional programs in fast-paced, matrixed organizations
• Comfort operating in ambiguous environments with evolving priorities

Nice To Haves

• Experience driving GMV growth within a B2C marketplace
• Knowledge of merchant lifecycle management and performance optimization
• Familiarity with product enablement and partnering closely with product teams
• Experience with SQL and advanced data analysis
• Exposure to live commerce, digital marketing, or global marketplace environments

Responsibilities

• Develop and implement merchant growth strategies that support onboarding, activation, and long-term success across the marketplace
• Identify operational gaps and performance challenges within the merchant ecosystem and design structured initiatives to improve supply health and outcomes
• Partner cross-functionally with Industry, Operations, and Product teams to translate strategy into scalable, execution-ready programs
• Leverage platform tools and product capabilities to enhance merchant enablement and improve operational efficiency
• Analyze merchant performance data, GMV trends, and ecosystem metrics to identify growth opportunities and continuously refine strategy
• Lead complex cross-functional initiatives end-to-end, driving alignment, execution, and measurable results

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health and Dependent Care Spending Accounts (HAS & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time off/Leave (PTO, Vacation, or Sick Leave)
• Paid parental leave
• wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed