Strategy & Operations Manager

Black & White Zebra•Vancouver, BC

2d•$120,000 - $160,000•Hybrid

About The Position

BWZ is experiencing rapid growth and is diversifying into new business segments and revenue streams, with a focus on operationalizing processes using AI. This role is for a Strategy & Operations Manager who will bring order to this growth phase. The position reports to the COO and collaborates with the VP Finance and VP Tech/AI. Key responsibilities include installing project discipline across the business, owning the end-to-end development of new initiatives, and producing analysis and business cases to support leadership decision-making.

Requirements

Experience in program management, product management, business operations, or strategy-and-ops roles, preferably in a smaller or scale-stage business.
A project/program discipline background with the ability to run structured delivery cadences and keep peers aligned without direct authority.
Solid business modeling skills in Excel or Sheets, including revenue, cost, and margin analysis.
Comfort diagnosing messy cross-functional problems and proposing solutions.
Working fluency with AI tools, using them daily and knowing when to apply them.
Sufficient technical curiosity to ask informed questions of engineers and automation platforms.
Data analytics skills (SQL, dashboarding, or similar), particularly for content scorecard work.

Nice To Haves

MBA or equivalent cross-functional breadth.
Prior founder experience.
Background in media, content, or adjacent businesses.
Direct FP&A or finance experience.

Responsibilities

Owning the end-to-end build of zero-to-one initiatives, from idea to launch, including costing, lead time, pricing, and go-to-market strategies.
Installing project discipline across leadership initiatives, ensuring business cases are developed, decisions are documented, owners are clear, and follow-through occurs.
Acting as the business-case clearinghouse for new product, program, or team ideas, pressure-testing them, and preparing them for leadership review.
Supporting the VP Finance with Financial Planning & Analysis (FP&A) for new products, including revenue projections, cost structures, break-even, and sensitivity analysis.
Designing and implementing scorecards and dashboards, starting with content performance.
Architecting new teams or departments by scoping responsibilities, performing light internal organization design, and handing off to the incoming lead.
Unblocking the COO by managing cross-functional projects to prevent them from becoming a bottleneck.