Strategy & Operations, Legal Ops Experience
About The Position
About Finch We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. This Role The people doing the legal ops work—case managers, specialists, and operations teams—are the heartbeat of Finch. This role is dedicated to deeply understanding their day-to-day challenges and designing the systems, structures, and app experiences that help them perform at their highest level. You’ll think holistically about how teams operate: how they’re staffed, how information flows, how tools support them, and what gets in the way of their best work. You’ll analyze workflows, observe patterns, identify friction, and design solutions that elevate quality, speed, and employee satisfaction. From process design to UI/UX feedback to operational standards, your work shapes how legal ops teams experience Finch and how effectively they can help firms resolve cases. Your Team: Strategy & Operations S&O at Finch is the tip of the spear: we identify the most important problems and opportunities for growth, and solve them fast. We own playbooks, workflows, and experiments that move the business forward. You’ll work cross-functionally with Legal Ops, Product & Engineering, and Growth to deliver 10x improvements for our attorney partners, their clients, and our internal teams. We value velocity, grit, ownership, and — above all — optimism.
Requirements
- Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
- Have experience building zero-to-one systems or teams
- Love navigating ambiguity and operating with urgency
- Can zoom out to define strategy and dive deep to execute
- Care deeply about client experience and operational excellence
Responsibilities
- Map and diagnose current-state workflows across legal ops roles to understand where effort is wasted or quality is at risk.
- Design operating models and team structures that support efficiency, specialization, and sustainable workloads.
- Work with product and design to improve Finch OS to better support daily tasks, decision-making, and quality control.
- Create performance and quality metrics that give teams clarity on expectations and help identify opportunities for coaching and improvement.
- Continuously refine the legal ops experience as workflows evolve, caseloads shift, and product capabilities expand.
Benefits
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team dinners
- Flexible PTO (we trust you to take the time you need)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
