Strategy & Operations, Law Firm Experience

Finch Legal•New York City, NY

1d•$100,000 - $180,000

About The Position

About Finch We believe every American household deserves access to counsel in life’s biggest moments. At Finch, we’re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury. Since launching in April, we’ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between. We’re backed by Sequoia, Redpoint, and the founders & CEOs of generational companies like DoorDash, Ironclad, and Digits. We’re rebuilding how the law serves everyday Americans from first principles, and we’re hiring exceptional operators to help us scale it nationwide. This Role Law firms rely on Finch not just to execute work, but to serve as a seamless operational extension of their team. This role focuses on strengthening that partnership—ensuring firms always know where cases stand, can assign work effortlessly, and have the right insights to run their practice with greater predictability and scale. You’ll design the interfaces, communication loops, and collaboration models that make Finch feel deeply integrated into a firm’s daily operations. You’ll work with firms to understand their goals, preferences, and bottlenecks, then translate those into clear workflows, communication standards, dashboards, and ongoing operational rhythms. By bringing structure and transparency to how firms engage with Finch, you’ll help them operate more strategically, adopt metrics-driven decision-making, and deliver a consistently better experience to their clients. Your Team: Strategy & Operations S&O at Finch is the tip of the spear: we identify the most important problems and opportunities for growth, and solve them fast. We own playbooks, workflows, and experiments that move the business forward. You’ll work cross-functionally with Legal Ops, Product & Engineering, and Growth to deliver 10x improvements for our attorney partners, their clients, and our internal teams. We value velocity, grit, ownership, and — above all — optimism.

Requirements

Have 3-5+ years in a problem-solving role (e.g., consulting, BizOps, Strategy, Tech)
Have experience building zero-to-one systems or teams
Love navigating ambiguity and operating with urgency
Can zoom out to define strategy and dive deep to execute
Care deeply about client experience and operational excellence

Responsibilities

Define the workflows, interfaces, and communication models that make it simple for firms to assign tasks, share information, and collaborate effectively with Finch.
Create visibility mechanisms—dashboards, summaries, check-ins—that keep firms continuously apprised of case progress without needing to chase updates.
Design operational “touchpoints” with firms including onboarding, periodic reviews, and feedback loops to ensure alignment and continuous improvement.
Introduce metrics and strategic insights that help firms understand performance trends, operational gaps, and opportunities to improve client outcomes.
Partner with product to shape tools and experiences that strengthen firm engagement and streamline how work flows into Finch.
Develop firm personas and segmentation models to tailor workflows, expectations, and communication styles for different types of practices.
Continuously iterate on how Finch integrates with firms so the partnership becomes smoother, more predictable, and more scalable over time.