Law Firm - Supervisor
About The Position
About IST Management:IST Management Services is the fastest-growing national facilities management company, specializing in Business Process Outsourcing (BPO) solutions. We provide cutting-edge support in physical and digital information management, including Facilities Management, eDiscovery, and Electronic Document Services. Position Summary:The Supervisor will support the On Site Ops Manager in overseeing the daily operations of a high-volume Scanning, Copy, and Mail Services team. This role requires hands-on leadership, attention to detail, and the ability to ensure a high standard of client satisfaction and employee performance. The ideal candidate will demonstrate excellent communication, problem-solving, and organizational skills, as well as a strong commitment to operational excellence.
Requirements
- Prior experience in a mailroom, scanning, copy center, or facilities services/legal environment strongly preferred
- Previous supervisory or team lead experience strongly preferred
- Excellent organizational and multitasking skills
- Proficiency with scanning and imaging systems and standard office equipment
- Strong customer service and communication skills
- Ability to work Monday–Friday within a shift range of 10:00 AM – 8:00 PM
- High school diploma or equivalent required; additional education or certifications a plus
- Must have access to reliable transportation
- Professional appearance and demeanor
- Lifting up to 55 pounds
- Must be able to pass a drug screening and background checks
Responsibilities
- Supervise and coordinate with day shift supervisor operations of scanning, copying, and mail functions.
- Provide leadership and direction to team members, including scheduling, task delegation, and performance oversight
- Ensure production quality standards, turnaround times, and client SLAs are consistently met
- Train, coach, and mentor team members to enhance skill development and service quality.
- Support and step in for the Site Manager as needed, including attending client meetings and reporting
- Maintain accurate documentation, including job logs, time records, and productivity reports
- Troubleshoot issues with equipment, workflow, and client needs to maintain smooth operations
- Monitor inventory of supplies and coordinate with vendors or management for replenishment
- Foster a professional, service-oriented environment that aligns with IST’s values and client expectations
- Oversee the execution of high-volume mail scanning and document production tasks, ensuring accuracy, efficiency, and compliance with service level agreements
- Litigation scanning and high volume printing
- Manage daily workflow and task assignments for the scanning, copying, and mail team to meet client deadlines and quality expectations
- Monitor staff performance and provide on-the-job training, coaching, and support to maintain high service standards
- Serve as the primary point of contact for escalated client requests or operational issues, ensuring prompt and professional resolution
- Ensure team adherence to established procedures and protocols for handling confidential and time-sensitive materials
- Coordinate maintenance and troubleshooting of scanning, imaging, and mailing equipment to minimize downtime and disruptions
- Assist the On Site Ops Manager with reporting, staffing, and continuous process improvement initiatives to drive productivity and client satisfaction
Benefits
- Competitive salary and benefits package
- Opportunities for advancement and professional growth
- Paid training and skill development
- Dynamic and team-focused work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
