Strategy and Ops Manager

Office Hours•San Francisco, CA

1d•$90,000 - $120,000•Hybrid

About The Position

Office Hours is an on-demand platform connecting leading organizations with domain experts across technology and life sciences. Experts earn income by contributing their knowledge through project work, advisory, and AI model training, while companies quickly access specialized expertise on demand. We’re a fast-growing, profitable, network-effects-driven business looking to bring on a strategy and ops manager to expand our work in healthcare and clinical AI. We believe that human knowledge is the world’s most valuable asset. And yet, despite being more interconnected than ever, most knowledge still remains stuck in our heads, inaccessible and underutilized. Office Hours’ mission is to help everyone realize the value of what they know by building tools for the knowledge-sharing economy. Our team is headquartered in San Francisco and backed by top marketplace and business operators like Saar Gur , Marco Zappacosta , Lenny Rachitsky , Jackson Gates , and Aaron Levie. Our customers include the fastest-growing digital health and AI companies, startups, F100 companies, venture capital firms, and leading market research and consulting firms. At Office Hours , we’re building the world’s leading expert network — connecting professionals and domain experts to power better decisions for investors, consulting firms, and AI companies. We’re looking for a Strategy and Ops Manager to help us tackle the most pressing challenges across the company — from go-to-market and product strategy to operational scaling and performance management. This is a high-visibility and high-ownership role — perfect for a top-performing former consultant or operator who thrives on solving complex problems, building systems, and driving impact in a fast-growing environment.

Requirements

2–5 years of experience in management consulting, investing, or business operations / strategy at a fast-growing company.
A structured, analytical problem solver who can move from 0→1 with limited direction.
A strong communicator who can distill complex ideas into clear recommendations.
A self-starter who thrives in a fast-paced environment and enjoys working cross-functionally.
You default to action and aren’t afraid of ambitious goals or undefined paths.

Responsibilities

Own a significant part of the business (~$10M book of business): setting the growth agenda and defining strategy and execution plans to scale revenue meaningfully .
Act as a commercial leader: drive new client acquisition, deepen existing relationships, manage margin/volume trade-offs, and report on P&L or revenue metrics for your portfolio.
Solve the company’s most important problems: Partner with leadership to identify opportunities for growth, design solutions, and lead execution across teams.
Enable data-driven decision-making: Create visibility into performance metrics and own reporting that helps the company stay aligned and accountable.
Set compensation and pricing strategy: Partner with leadership to design pricing and discount model, and incentive plans that align business performance with company goals.
Drive strategic and operational initiatives: Build and scale new processes for go-to-market, customer success, and delivery teams.
Launch and scale new initiatives: Support new product rollouts, pilot programs, or market expansions, turning early traction into repeatable process.