Strategy & Operations Lead, New Verticals

Coastal Wave Recruiting•San Francisco, CA

16h

About The Position

Our client, a fast-growing AI B2B enterprise startup, is hiring a Strategy & Operations Lead, New Verticals to own expansion across the long tail of home services — from roofing and garage to pool care, pest control, and beyond. The ideal candidate combines a strategy consulting foundation with hands-on experience at a PE-backed home services company, and is energized by talking directly to business owners to understand how their trades actually work.

Requirements

5–8 years of experience across strategy consulting, PE-backed home services, and/or high-growth startups
Strategy consulting background (MBB or similar tier) — must have the core analytical and strategic toolkit
Operational experience at a PE-backed home services company (e.g., roofing, HVAC, plumbing) or deep familiarity with the home services industry
Strong customer discovery skills — you love spending time with business owners and earn their trust quickly
Highly competitive undergraduate or MBA program (e.g., Berkeley, Stanford, Ivy)
High agency — runs independently with minimal direction in fast-paced environments
Interest in product — you'll have significant influence on the product roadmap based on your vertical research

Nice To Haves

IB or PE background before transitioning to operating roles
Product internship or product-adjacent role experience
Track record of building GTM playbooks for new market segments

Responsibilities

Go deep into new home services verticals (roofing, pest control, lawn care, etc.) by talking directly to business owners to understand their workflows, economics, and pain points
Determine which verticals represent the biggest opportunities and build the prioritization framework for the company
Translate customer insights into product requirements — partnering with engineering and product to adapt the company's AI agents for each new segment
Develop go-to-market strategies, partnership plays, and onboarding playbooks tailored to each vertical
Build the repeatable playbook the company uses to enter, validate, and scale every future vertical