Strategy & Operations Director, Commerce

Whatnot•Los Angeles, CA

2d•$281,000 - $330,000•Hybrid

About The Position

The Commerce Strategy & Operations team drives business decisions across our entire marketplace ecosystem, including buyer experience, seller experience, trust & risk, fraud, logistics and payments. In this role, you will set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users. You will translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability. You will lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes. You will design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs. You will serve as a strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making. You will continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience. Team members in this role are required to be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

Requirements

10+ years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)
Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments
Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions
Demonstrated success leading large, cross-functional initiatives from concept through execution
Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth
Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership
Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus
Must be within commuting distance of our New York, San Francisco, Phoenix, or Los Angeles hubs.

Responsibilities

Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s users
Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability
Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes
Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs
Serve as a strategic thought partner to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making
Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.