Director, Business Operations & Strategy

Oscar Health•New York, NY

3h•$180,504 - $236,911•Hybrid

About The Position

Oscar is seeking a Director, Business Operations and Strategy to join their Business Operations Team. Oscar is a health insurance company that utilizes a full-stack technology platform and focuses on member service. The Director, Business Operations will be responsible for developing the long-term operational roadmap, addressing organizational challenges with rigor and tact, and setting a high operational standard with cross-functional stakeholders. This role will also serve as a liaison for leadership communications regarding business process optimization and supported projects. Key responsibilities include executing high-visibility projects to ensure the success of cross-functional teams and acting as a bridge between the People team and the business to partner on organizational structure and change management for sustained high performance. The role reports to the SVP, Network and Provider Management.

Requirements

10+ years of experience in an operations, business strategy, or project management role
4+ years of experience in a high growth environment
Critical thinking, evaluating and synthesizing information to action
Excellent communication, providing clarity and confidence to key stakeholders
Experience leading large-scale cross-functional initiatives

Nice To Haves

Management consulting experience
4+ years of managing a team

Responsibilities

Interdisciplinary expertise in Oscar’s core business priorities and objectives
Using a cross-functional lens and subject matter expertise, drive end-to-end operational excellence, measuring, monitoring, and executing to reduce operational and financial risk and to ensure efficient, repeatable processes leading to a sound program.
Lead large, multiple cross-functional work groups that support and optimize end-to-end program process while improving visibility into internal processes
Leverage subject matter expertise to drive targeted program standardization, operationalization, and issue resolution and/or root cause analysis efforts while collaborating with key internal stakeholders to optimize efficiency, including training resources and other key process decisions
Develop, present, and maintain executive reporting materials to educate, inform, and update senior leadership teams on programs, projects, and strategic contracting initiatives
Apply subject matter expertise in methodologies, major terms, and associated operations required for program execution
Identify risks and improvement opportunities to develop and implement new programs
Maintain pulse on external trends and industry benchmarking to drive iterative solutions that support the evolving business
Compliance with all applicable laws and regulations
Other duties as assigned