Strategy & Business Analysis Senior Manager, Customer Office

Proofpoint•Colorado, CO

12d•$124,100 - $244,200

About The Position

Proofpoint is seeking a highly experienced strategy and operations professional to play a pivotal role in shaping the transformation across Proofpoint’s Customer Office, which encompasses Customer Success, Renewals, Support, and Managed & Professional Services. The selected candidate will drive data analysis to inform strategic decisions, evaluate new investment opportunities, analyze the performance of newly launched programs, and enable operational excellence across all post-sale functions. This role will work directly with the Strategy, Operations & Transformation team, and collaborate closely with Finance, Sales Operations, and Business Intelligence teams. The role requires a strategic thinker with a deep understanding of GTM, Customer Success, Renewals, and Services operations, highly advanced analytics skills, and the ability to influence and partner across functions at the executive level. This is a senior-level individual contributor role reporting to the Sr. Manager, Planning & Business Analysis, Customer Office.

Requirements

Bachelor’s degree in Business, Management, or related field; MBA preferred.
10+ years of experience in strategy, business analysis, operations or related roles.
7+ years of experience within SaaS, preferably within GTM, Customer Success, Support, or Services Operations.
Extensive experience with customer-focused analysis—churn analytics, support demand modeling, services attach/expansion, adoption analytics, and customer health/risk modeling.
Deep expertise analyzing data in Excel across multiple data sets and creating reusable workbooks for senior audiences.
Proven expertise in using Power BI, Tableau, or other business intelligence tools.
Experience with CRM, Revenue Management, and Customer Success software (e.g., Salesforce, Clari/Gong, Gainsight/Totango)
Proven ability to thrive in a high-growth, fast-paced, dynamic environment, and drive results in a highly matrixed organization through collaboration and innovation.
Highly independent; ability to work rapidly and productively with general direction.
Strong strategic thinking, analytical skills, and problem-solving abilities.
Excellent communication and executive-level presentation skills.

Responsibilities

Conduct complex strategic analysis that informs executive and Board-level decisions across the Customer Office.
Build sophisticated scenario-based financial and operational models that evaluate strategic alternatives and quantify business impact.
Synthesize complex analyses into executive-ready recommendations, presentations, and decision frameworks.
Develop scalable analytical frameworks and self-service tools that enable leaders to evaluate business scenarios and make informed decisions.
Perform large-scale quantitative analysis across customer, pricing, renewal, services, and operational data to identify trends, opportunities, and risks.
Develop bottom-up operating, capacity, and financial models that support annual planning.
Provide planning insights and recommendations that inform quarterly business reviews, Board materials, and strategic planning discussions.
Maintain integrated planning models spanning budgets, headcount, revenue forecasts, capacity planning, and long-range growth assumptions.
Refine forecasts, evaluate investment decisions, and monitor performance against plan throughout the year.
Partner with Finance and Customer Office leadership to align operating plans and strategic priorities.
Lead recurring business reviews, operational cadences, and governance forums that drive accountability and organizational performance.
Develop executive-ready reporting and presentation materials for Quarterly Business Reviews, Board of Directors meetings, Monthly Business Reviews, and ad hoc leadership requests.
Define, monitor, and continuously refine key performance indicators and operational metrics across the Customer Office.
Partner with Business Intelligence to develop scalable dashboards and self-service reporting capabilities that improve decision-making across the organization.
Ensure the integrity, accuracy, and consistency of operational data and reporting used by executives and the Board.

Benefits

Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
flexible time off
comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year
three-week Work from Anywhere option