Strategy and Research Program Manager

City of New York•New York, NY

9d•$87,743 - $110,120

About The Position

The Strategy and Research Program Manager works in the Administration for Children’s Services’ Division of Child and Family Well-being, within the Office of Strategy, Research, and Provider Partnership. The role provides strategic, operational, and programmatic oversight for division projects, including the citywide child care assistance program and PromiseNYC. The position reports to the Director of Strategy and Research and works with contracted programs, internal ACS stakeholders, external agencies, and community partners to strengthen services for children, youth, and families.

Requirements

Meet the applicable City Research Scientist qualifications: a relevant doctorate and one year of responsible supervisory, administrative, or research experience; or a relevant master’s degree and three years of responsible full-time research experience; or equivalent education and experience, subject to the stated minimum master's degree and experience requirements.
Appointments are subject to a minimum probationary period of one year.
Candidates for employment with child-caring responsibilities are subject to the inquiry required by Section 424-A of the New York Social Services Law regarding whether they have been the subject of a child abuse and maltreatment report.

Responsibilities

Lead the development and execution of short- and long-term strategic goals for strategy and research projects in collaboration with the Director of Strategy and Research and contracted programs.
Foster a collaborative, inclusive, and accountable team culture across program stakeholders.
Ensure compliance with ACS policies, city contracting requirements, and program guidelines.
Serve as the primary liaison to contracted providers in the portfolio, including PromiseNYC providers, and provide technical assistance and coaching to support high-quality, culturally responsive service delivery.
Collect, analyze, and use data to assess program quality and provider performance.
Identify trends, challenges, and successes across the provider network to inform policy and practice adjustments in consultation with the Associate Commissioner.
Lead the development and refinement of standards, protocols, and frameworks that promote child- and family-centered service delivery.
Guide providers on budget development, modifications, and fiscal reporting in accordance with program guidelines and ACS and NYC fiscal policies.
Review and approve budgets and invoices, ensuring accurate documentation, allowable expenses, and timely processing.
Partner with internal finance teams to ensure fiscal compliance and timely review and processing, and to troubleshoot budgetary issues.
Serve as a primary point of contact for internal ACS divisions, including finance, legal, procurement, and program operations, and external agencies involved in the success of programs in the portfolio.
Cultivate relationships with advocacy organizations, immigrant-serving agencies, and other partners to support holistic and equitable assistance for families.