Contract Strategy and Automation Program Manager
About The Position
As a member of Verizon’s Contract Strategy & Automation team supporting Wireline contracting, the Contract Strategy and Automation Program Manager serves as a Global Contracting Tool (GCT) functionality expert and Value Team Facilitator (VTF). The role develops complex contracting strategies and business requirements to maintain and expand GCT capabilities, allowing the platform to support more customers and advanced contracting needs, including sales channel-specific flows and product enablement. The position partners with Legal, IT, Sales, Product Marketing, Financial Operations, and other stakeholders to define contracting processes, requirements, and solutions. It supports GCT configuration and enhancements, testing, production support, user training, and compliance. The role also leverages AI tools to automate workflows and improve team efficiency.
Requirements
- Bachelor’s degree or four or more years of work experience.
- Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
Nice To Haves
- Extensive Global Contracting Tool (GCT) experience and deep knowledge of Verizon contracting practices.
- In-depth understanding of the Current Platform quote-to-order flow and related systems, Wireline contracting document compilation and business rules, and Agile software development lifecycle (SDLC).
- Experience using AI tools, including Gemini, GEMs, and NotebookLM, to drive process automation and efficiency.
- Superior problem-solving, analytical, and project management skills, with an ability to forge new paths where established guidelines or written procedures do not exist.
- Ability to collaborate with others and work independently.
- Ability to marshal resources across cross-functional teams, including Legal, Sales, IT, Product Marketing, and Financial Operations, to achieve strategic goals.
- Ability to manage multiple high-priority initiatives under tight time constraints.
- Exceptional written and verbal communication and interpersonal skills.
Responsibilities
- Act as a GCT functionality expert and Value Team Facilitator by writing user stories, defining acceptance criteria, securing stakeholder alignment, driving iteration and test scenario planning, and partnering with IT on functional design solutions.
- Advise Legal and other stakeholders on contracting processes, GCT capabilities, template updates, and user stories to support compliance initiatives and resolve issues.
- Maintain highly complex business rules in GCT language templates and independently establish thorough test plans across contract types, business rules, and document compilation rules.
- Use AI tools to automate workflows, reduce manual processes, and improve team efficiency.
- Provide second-level support to testing, language review, production support, and IT teams to resolve complex defects, and first-level production support for GCT Legal users.
- Provide strategic guidance to the TOSA Center of Excellence, Legal, Sales, and Support teams on Customer Legal Entity name and ownership changes, including Transfer of Service Agreements and Assignment Agreements.
- Define and establish end-to-end contracting processes when no existing framework exists.
- Develop, update, and maintain job aids and training resources for Sales and Legal users.
- Implement configurable changes within GCT to support new product introductions and platform enhancements.
- Serve as the business trustee for GCT user role change requests to maintain compliance.
Benefits
- Medical, dental, and vision coverage
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Other incentives and total rewards
- Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role
- Up to 15 days of vacation per year for newly hired employees, increasing with additional service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
