Contract Strategy and Automation Program Manager

Verizon • Alpharetta, GA

2d • Hybrid

About The Position

As a key member of Verizon’s Contract Strategy & Automation team supporting Wireline contracting, the Contract Strategy and Automation Program Manager serves as a Global Contracting Tool (GCT) functionality expert and Value Team Facilitator (VTF). The role develops complex contracting strategies and business requirements to maintain and expand GCT capabilities, including advanced solutions such as sales channel-specific flows and product enablement.

The position partners with Legal, IT, Sales, Product Marketing, Financial Operations, and other stakeholders on contracting processes, GCT functionality, compliance initiatives, and issue resolution. It defines and establishes end-to-end processes where no existing framework exists, maintains complex language-template business rules, and plans and executes thorough testing across contract types, business rules, and document-compilation rules. The role also leverages AI tools to automate workflows and improve efficiency, provides production and testing support, maintains training materials, implements configurable GCT changes, and serves as business trustee for GCT user-role change requests.

This is a hybrid role with a defined work location, working from home and in the office at least three days per week as set by the manager. Scheduled weekly hours are 40. The role is incentive-based and has a stated annual salary range of $98,500 to $188,000 for listed locations, with separate Illinois and New York ranges of $108,000 to $188,000.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience, demonstrated through work and/or military experience or specialized training.
• Strong expertise in business architecture, contracting tools, and software development lifecycles.
• Ability to balance immediate issue resolution with long-term strategic goals.
• Ability to collaborate with and advise stakeholders across organizational levels, including peers and VPs, under tight deadlines.

Nice To Haves

• Extensive Global Contracting Tool (GCT) experience and deep knowledge of Verizon contracting practices.
• In-depth understanding of the Current Platform quote-to-order flow and related systems, Wireline contracting document compilation and business rules, and Agile software development lifecycle (SDLC).
• Experience using AI tools, including Gemini, GEMs, and NotebookLM, to drive process automation and efficiency.
• Strong problem-solving, analytical, and project-management skills, including the ability to establish new approaches when guidelines or procedures do not exist.
• Ability to collaborate with others and work independently.
• Ability to marshal resources across Legal, Sales, IT, Product Marketing, and Financial Operations to achieve strategic goals.
• Ability to manage multiple high-priority initiatives under tight time constraints.
• Excellent written and verbal communication and interpersonal skills.

Responsibilities

• Develop complex contracting strategies and business requirements to maintain and expand Global Contracting Tool (GCT) capabilities.
• Serve as a GCT functionality expert and Value Team Facilitator (VTF), writing user stories, defining acceptance criteria, securing stakeholder alignment, planning iterations and test scenarios, and partnering with IT on functional design solutions.
• Advise Legal and other stakeholders on contracting processes, GCT capabilities, template updates, and user stories supporting compliance initiatives and issue resolution.
• Maintain complex business rules in GCT language templates and establish and execute test plans across contract types, business rules, and document-compilation rules.
• Use AI tools to automate workflows, reduce manual processes, and improve team efficiency.
• Provide second-level support to testing, language review, production support, and IT teams to resolve complex defects, and first-level production support for GCT Legal users.
• Provide strategic guidance to the TOSA Center of Excellence, Legal, Sales, and Support teams on customer legal-entity name and ownership changes, including Transfer of Service Agreements and Assignment Agreements.
• Define and establish new end-to-end contracting processes when no existing framework is available.
• Develop, update, and maintain job aids and training resources for Sales and Legal users.
• Implement configurable GCT changes for new product introductions and platform enhancements.
• Serve as business trustee for GCT user-role change requests to maintain compliance.

Benefits

• Medical, dental, and vision coverage.
• Short- and long-term disability insurance.
• Basic and supplemental life insurance and AD&D insurance.
• Identity theft protection.
• Pet insurance and group home and auto insurance.
• Matched 401(k) savings plan.
• Up to 8 company-paid holidays per year and up to 6 personal days per year.
• Paid parental leave.
• Adoption assistance.
• Tuition assistance.
• Potential premium pay, including overtime, shift differential, holiday pay, and allowances, depending on the role.
• Up to 15 days of vacation per year for newly hired employees, increasing with additional service.
• Other incentives and an award-winning total rewards package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level