Strategy and Operations

Candid•New York, NY

3h•$155,000 - $170,000•Remote

About The Position

At Candid, we’re reimagining orthodontics by pairing clinical expertise with leading telehealth technology. We believe that confident smiles and self-expression play an important role in everyday life. That’s why we empower general dentists with everything they need to make great clear aligner care predictable, efficient, and profitable for their practices and accessible and affordable for their patients. We’re looking for passionate people who want to shape the future of care, deliver real impact, and help us grow. If you’re ready to transform the future of dental technology, this is the team for you. We are looking for a Strategy & Operations powerhouse to join Candid. The team serves as Candid’s internal consulting and execution function, partnering with leaders across the organization to solve critical business challenges, improve operational performance, and scale key strategic initiatives. This role is ideal for someone who enjoys tackling ambiguous problems, building alignment across teams, and driving solutions from idea to implementation. One month you may be improving partnership performance, the next you may be helping scale a new product line, optimize manufacturing operations, or lead a company-wide initiative. No two quarters look the same.

Requirements

4–7 years of experience in strategy, management consulting, business operations, operations leadership, or a related field
Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results
Proven track record of leading complex cross-functional initiatives from strategy through execution
Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact
Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes
Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools preferred
Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective
Strong project and program management capabilities with an ability to manage multiple priorities simultaneously
Clear results orientation with a bias toward action and ownership
Demonstrated ability to build scalable processes and operational systems in fast-paced environments
High intellectual curiosity and a willingness to dive deep into unfamiliar problems
Comfortable operating in dynamic environments where priorities evolve quickly
Willingness to travel up to 30%, including international travel

Nice To Haves

Experience in healthcare, healthtech, SaaS, operations, or manufacturing environments is a plus

Responsibilities

Serve as an internal consultant and operator, identify, prioritize, and solve some of Candid’s most important business challenges
Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams
Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution
Monitor partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth
Own key funnel metrics and business performance reporting for Candid’s product offerings
Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance
Program manage key strategic initiatives supporting growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts
Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes
Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning and manufacturing workflows
Use data, experimentation, and operational rigor to measure impact and continuously optimize processes across the business