Strategy and Operations Manager
About The Position
Our Strategy and Business Operations is a focused team that works on our most critical business challenges to drive and support our industry-leading growth. Your efforts will directly affect the overall strategy and success of a world-leading cybersecurity business. You will collaborate on complex business and technology problems that are top of mind for our executives. You possess a unique blend of business insight, business strategy experience, big-picture thinking, and influencing skills and the ability to collaborate with a large number of constituents within Palo Alto Networks. As a Manager in our AI Experiences Strategy & Operations team, you will be a leader directly contributing to Palo Alto Networks' overall strategy and success. You will join a dedicated case team, working with senior leaders to analyze and solve complex, high-priority business problems. Your work will be highly visible and instrumental in shaping the strategic direction of our company, driving efficiency, and accelerating our execution.
Requirements
- 4+ years of relevant work experience, in a highly analytical role, such as engineering, business analytics, strategy, or management consulting, or equivalent military experience.
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- A proven ability to work independently, manage ambiguity, and take full ownership of complex analytical problems from start to finish.
- A self-starter attitude, comfortable in fast-paced, high-growth environments with minimal supervision.
- Demonstrated expertise in the Enterprise Technology industry.
- Excellent communication and presentation skills, with the ability to translate complex analytical findings into clear, concise insights for both technical and non-technical stakeholders.
- Masters’s degree in a quantitative field (e.g., Math/Statistics, Economics, Engineering) or equivalent practical experience or equivalent military experience required
Nice To Haves
- Knowledge of the cybersecurity industry.
- Proven experience in building strong relationships and leading through influence rather than direct authority.
Responsibilities
- Own the transformation execution cadence and drive cross-functional initiatives to significantly improve Global Customer Support efficiency.
- Lead workforce planning and implement balanced scorecard improvements to track operational maturity and strategic goals.
- Drive the Service Delivery Partner (SDP) case insourcing strategy, bringing customer support cases currently solved by external contractors in-house to elevate resolution quality.
- Structure complex business problems, develop hypotheses, and drive analysis to deliver actionable recommendations to senior leadership.
- Proactively collaborate with cross-functional stakeholders to gather information, test hypotheses, and co-create deliverables that accelerate execution.
- Develop and present high-quality, executive-level recommendations and deliverables to influence strategic decisions.
- Support the annual strategic and business planning processes, helping to build and enhance strategic capabilities across the organization.
- Drive organizational change by managing projects from strategy development through to execution, adapting to various roles to ensure successful outcomes.
- Provide coaching and mentorship to team members, fostering their professional growth and empowering their development within the organization.
Benefits
- A description of our employee benefits may be found here.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
