Strategy and Operations Manager, SMB

Veho•New York, NY

18h

About The Position

Veho has built a best-in-class last-mile delivery experience for enterprise shippers – and now we're bringing that same quality to small and mid-sized businesses. The SMB team is one of Veho's newest and fastest-growing areas of focus: we're building from the ground up, defining the segment, shaping the product, and creating the playbooks that will unlock a massive new market. This is a rare opportunity to join a team where your work will directly shape how a new business line is built. As the Strategy and Operations Manager on the SMB team, you'll be boots on the ground – researching the SMB segment, defining our offering, and building the tools and dashboards that enable our sales and operations teams to succeed. You'll combine qualitative customer insights with quantitative data to help us understand who our SMB customers are, what they need, and how Veho can win their business. We're looking for a scrappy, analytical self-starter who's comfortable with ambiguity and energized by building things that don't exist yet. You'll thrive here if you love rolling up your sleeves, moving fast, and seeing your work directly shape how a new business line takes off. A background in consulting or high-growth operations is a great foundation – what matters most is your drive to figure things out and make an impact.

Requirements

Analytical & Curious – You love digging into data, discovering patterns, and testing hypotheses
Scrappy & Resourceful – You find ways to get things done even with limited resources or ambiguous direction
Detail-Oriented & Reliable – You build clean dashboards, document your work, and check for accuracy
Proactive Problem-Solver – You enjoy working through ambiguity and finding ways to make things better
Communicative & Collaborative – You can explain your work clearly and work well across functions
Growth-Oriented – You’re excited to learn, take feedback, and grow your career in operations and analytics
Comfortable With Ambiguity – The business is growing and changing rapidly; you’re ready to solve tomorrow’s problems today
2–3 years of experience in analytics, operations, consulting, or project support roles
High proficiency with SQL and Google Sheets
Comfort using AI tools and LLMs (e.g., Gemini, ChatGPT, Claude) to accelerate research and build
Strong organizational skills and the ability to juggle multiple priorities

Nice To Haves

Consulting background strongly preferred – candidates with structured problem-solving and client-facing experience have thrived on this team
bonus for experience with Looker, Hex, or Tableau
Experience in a high-growth environment, marketplace, or logistics business is a plus
Exposure to gig economy or marketplace dynamics is of interest, though not required at this level

Responsibilities

Research the SMB segment – who they are, what they need, and why they do or don't choose Veho – using a mix of qualitative interviews and quantitative analysis
Build dashboards and tools to support our SMB pickups program, in close partnership with the VP of New Initiatives
Map and drive the expansion of the SMB pickups program, identifying new markets and opportunities for growth
Partner with marketing and sellers to unlock new sales channels and improve conversion rates across the funnel
Support the rollout of major business development partnerships that have the potential to unlock thousands of SMB customers at once
Automate manual workflows using Claude, GSheets, and lightweight tools to reduce operational burden, including onboarding, client management and more.
Build scalable tracking frameworks to consolidate disparate data sources (e.g., feedback, sentiment, cohorts)