Strategy and Operations Lead, gTech Users and Products

Google•Boulder, CO

1d•$152,000 - $221,000

About The Position

The Strategy and Operations Lead will lead strategy development and execution with executive leadership for gTech Users and Products (gUP), one of Google’s largest operating teams. gUP provides customer care and technical support for nearly all Google products. The role helps shape product launches and support, improve efficiency across a global operations team, develop scalable processes, onboard new partners, resolve top user issues, and provide technical implementation services to strategic partners. It focuses on company priorities through organizational design, long-term planning, and management support, using business analysis and storytelling to inform broad business decisions. The gUP GTM Business Strategy team functions as internal consultants, providing business-critical insights from internal and external resources, aligning cross-functional goals and execution, and managing change initiatives. The Go-to-Market Operations team supports the smooth operation of Google's evolving Ads business by setting go-to-market strategy and ensuring execution and operations against it. It includes teams embedded in major Ads business areas and global teams working across those areas.

Requirements

Bachelor's degree or equivalent practical experience.
6 years of experience in a management consulting, sales operations, business strategy, or corporate advisory role.

Nice To Haves

Advanced degree (MBA or Master's) in Business, Legal, Marketing, Finance, Technical, or a related field.
Knowledge of best practices in business operations and knowledge of service operations, customer support operations, and internet/online media.
Excellent problem-solving skills and experience executing complex strategic and operational initiatives.
Experience implementing strategic and large-scale initiative projects in a demanding, change-oriented, fast-moving environment requiring a high degree of deadline-driven productivity.
High proficiency in structuring and conducting strategic analysis and messaging using spreadsheets and presentations.

Responsibilities

Define, prioritize, structure, and execute strategic and operational initiatives, including developing work plans, gathering and synthesizing data, leading analyses, and developing and implementing recommendations.
Drive operating excellence, including optimizing resource allocation, measuring and reporting progress against key objectives, and managing business updates and quarterly reviews.
Deliver complex initiatives foundational to the Mastery team’s learning and business objectives, such as end-to-end process standardization and optimization, measurement strategy, and talent strategy.
Analyze business processes to identify potential issues and uncover and prioritize improvement opportunities; influence executive stakeholders to implement suggested improvements.
Structure and package work into compelling presentations and communications that influence audiences, including executives.