Strategic Support Associate - November 2026 Start Date

Jackson • East Lansing, MI

5d • Onsite

About The Position

Jackson's Strategic Support Program (SSP) provides on-demand staffing to departments and teams across the organization. Strategic Support Associates perform daily business support functions that directly affect customer satisfaction. This flexible, part-time role offers a competitive hourly rate of $14.00 and opportunities to learn and develop professional skills in a fast-paced environment. Jackson provides resources to support long-term career growth. The position is based at one of two locations in East Lansing or Lansing, in a modern, professional environment.

Schedules are self-driven and based on each associate's availability, with changes permitted up to 24 hours in advance. Shifts are offered Monday through Friday from 6:30 a.m. to 7:00 p.m. and Saturday from 6:30 a.m. to 1:00 p.m. Associates must work at least 18 and no more than 29 hours per week. Individual shift segments must be at least two hours, weekly availability must include two segments of at least three hours, and first-week availability must include a four-hour orientation.

Requirements

• High school diploma or equivalent.
• Basic knowledge of the MS Windows environment and MS Office applications.
• Ability to perform clerical and office duties, including data entry.
• Ability to type 35 words per minute.
• Willingness to learn and ability to work independently and as part of a team.
• Good time management in a high-volume, fast-paced environment.
• Good verbal and written communication skills.
• Professional conduct in the workplace.
• Problem-solving skills.
• Availability for a minimum of 18 and maximum of 29 hours per week, meeting the stated shift-segment and orientation availability requirements.

Nice To Haves

• Experience in accounting, finance, IT, math, or another business-related field.

Responsibilities

• Perform office support duties and provide business operations support.
• Answer inbound calls from internal or external customers and/or make outbound calls to customers.
• Navigate multiple computer applications and systems while multitasking.
• Follow detailed written procedures and step-by-step processes.
• Organize work efficiently and prioritize tasks.
• Perform other duties and/or projects as assigned.

Benefits

• Competitive hourly pay of $14.00.
• Resources to support professional development and long-term career growth.
• Flexible, self-driven scheduling based on availability, with changes allowed up to 24 hours in advance.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED