Strategic Provider Continuity Account Executive - Remote

UnitedHealth Group•Eden Prairie, MN

7d•$134,600 - $230,800•Remote

About The Position

The Senior Provider Continuity Account Executive is responsible for leading continuity, stabilization, and strategic relationship management for a pool of mid-size to large Provider clients – typically organizations averaging approximately $2.5B in net patient revenue – during account transitions, organizational change, or elevated risk. This role manages complex account transitions, heightened client risk scenarios, and broad cross-functional coordination while proactively shaping strategies that protect retention, operational performance, and long-term partnership value. This role provides leadership during periods of change on account strategy, transition governance, executive engagement, and risk mitigation until permanent account ownership is established. The role will influence business outcomes through executive alignment, issue resolution, proactive opportunity preservation, and disciplined account planning. Success is measured by client retention, transition effectiveness, operational stability, value realization, and customer satisfaction—not quota attainment. This role partners closely with senior Market Leadership, Growth, Operations, Product, Technology, and Delivery leaders to minimize disruption, sustain executive confidence, and ensure continuity across more complex strategic accounts. Solid executive presence, enterprise thinking, the ability to lead across the matrix, and the discipline to maintain visibility to account strategy, stakeholder priorities, and current solution footprint are critical. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

7+ years of experience in healthcare, managed services, client management, consulting, or advisory services
5+ years managing strategic client relationships in highly matrixed environments
Demonstrated solid executive presence with experience engaging senior VP and C-suite stakeholders
Proven ability to influence enterprise priorities across matrixed operational, product, sales, and delivery teams and drive action through indirect leadership
Proven advanced communication, organizational, analytical, and problem-solving skills
Experience leading escalations, operational stabilization, and customer relationship recovery for complex accounts
Experience developing business reviews, value narratives, and executive-ready reporting for senior stakeholders
Experience identifying and supporting AI adoption opportunities
Ability to manage multiple high-priority accounts or initiatives simultaneously with limited oversight
Proven solid strategic thinking, risk management, relationship leadership, and account planning capabilities
Willingness to travel up to 50%
Driver’s License and access to reliable transportation

Nice To Haves

Experience within Optum, UHG, or UHC lines of business
Demonstrated experience supporting mid-size to large Provider or healthcare client environments with increasing complexity
Background in operational leadership, customer success, transformation, or transition management
Experience working with Product, Technology, Revenue Cycle, Analytics, or Care Continuum teams
Knowledge of change management, enterprise transformation, and executive stakeholder management

Responsibilities

Lead continuity strategy for a portfolio of mid-size to large Provider clients during transitions, elevated risk situations, and organizational change
Develop and maintain senior executive relationships, proactively advising on business risks, opportunities, and account strategies that protect long-term value
Direct transition governance, stabilization planning, executive communications, and cross-functional decision-making for more complex client environments
Assess and communicate the value of Optum solutions during periods of transition to sustain confidence and maximize benefit from the client’s investment, with particular focus on effectively positioning AI-enabled solutions as part of the broader Optum value story
Anticipate service, operational, and relationship risks across a broad portfolio and drive mitigation strategies to reduce disruption and preserve retention outcomes
Lead team members across the matrix and influence leaders across Operations, Product, Technology, Growth, and Delivery to align priorities and accelerate issue resolution
Lead business reviews, governance forums, and strategic discussions with clients that demonstrate value created, performance outcomes, and opportunities to strengthen account stability and long-term partnership value
Adopt an AI-first mindset to maintaining disciplined account planning, stakeholder mapping, and visibility to current solution footprint and opportunity preservation during periods of change
Partner with Growth and market leadership to preserve expansion opportunities, inform account plans, and strengthen long-term partnership positioning
Represent the voice of the customer to internal partners to inform service improvements, roadmap priorities, and account strategy
Identify recurring themes, client insights, and systemic risks to inform broader improvements in transition management and client engagement strategies
Provide leadership visibility through AI-enabled reporting and recommendations on account health, stabilization progress, customer experience performance, and value realization