Senior Provider Continuity Account Executive - Remote

UnitedHealth Group•Eden Prairie, MN

7d•$159,300 - $273,200•Remote

About The Position

The Strategic Provider Continuity Account Executive is responsible for leading continuity, stabilization, and strategic relationship management for a pool of large, complex, and/or strategically important Provider clients – typically organizations averaging approximately $5B in net patient revenue – during account transitions, organizational change, or elevated risk. This role is accountable for navigating high-risk transitions, high-visibility client situations, and complex cross-functional coordination while shaping strategies that protect enterprise relationships, retention outcomes, operational stability, strategic revenue, and long-term growth potential. This role partners closely with executive Market Leadership, Growth, Operations, Product, Technology, Delivery, Legal, and other senior stakeholders to shape broader approaches to account transition strategies, governance, value realization, and client management across the business. The role is accountable for developing continuity strategies that protect client confidence, strategic revenue, and long-term growth across the organization’s most important Provider relationships. This role provides leadership during periods of change to minimize disruption, protect client confidence, and sustain momentum across the organization’s most important strategic accounts. Exceptional executive presence, enterprise perspective, the ability to lead across the matrix at scale, and the discipline to maintain executive-level visibility to account strategy, stakeholder priorities, current solution footprint, and long-range opportunity preservation are critical. Success is measured by client retention, transition effectiveness, operational stability, value realization, and customer satisfaction—not quota attainment.

Requirements

11+ years of experience in healthcare, managed services, client management, consulting, or advisory services
8+ years managing highly strategic client relationships in complex, matrixed environments
Demonstrated experience supporting large, complex, and/or strategically important Provider or healthcare client environments
Demonstrated exceptional executive presence with experience engaging senior VP, C-suite, and enterprise leadership stakeholders
Proven ability to shape enterprise priorities and influence senior leaders across operational, product, sales, delivery, legal, and other enterprise organizations
Proven expert communication, organizational, analytical, and strategic problem-solving skills
Experience leading critical escalations, enterprise stabilization efforts, and customer relationship recovery for highly complex accounts
Experience leading executive business reviews, enterprise value narratives, and strategic recommendations for senior stakeholders
Experience connecting AI capabilities to business outcomes and goals and influencing adoption
Ability to manage the most high-priority accounts or initiatives independently while balancing competing executive demands
Proven solid enterprise thinking, risk management, strategic relationship leadership, and executive account planning capabilities
Willingness to travel up to 50%
Driver’s License and access to reliable transportation

Nice To Haves

Experience within Optum, UHG, or UHC lines of business
Experience supporting large, complex, and/or strategically important Provider market or healthcare clients
Background in operational leadership, enterprise transformation, customer success, or transition management
Experience working with Product, Technology, Revenue Cycle, Analytics, or Care Continuum teams
Knowledge of change management, enterprise transformation, governance, and executive stakeholder management

Responsibilities

Lead continuity strategy for a portfolio of the organization’s largest, most complex, and strategically important Provider clients during transitions, elevated risk situations, and significant organizational change
Build and maintain executive-level relationships with the most senior client stakeholders, serving as a trusted advisor on business risks, enterprise priorities, AI strategy, and long-term partnership strategy
Direct governance, stabilization planning, executive communications, and cross-functional decision-making for complex account transitions
Lead executive business reviews and strategic value conversations that demonstrate enterprise impact, reinforce the client’s investment rationale, and identify AI-forward opportunities to maximize long-term partnership value
Anticipate service, operational, and relationship risks and drive mitigation strategies that protect strategic revenue, client confidence, and long-term retention
Lead across the matrix and influence senior leaders across Operations, Product, Technology, Growth, Delivery, Market leadership, and other enterprise stakeholders to align priorities, remove barriers, and accelerate resolution of critical issues
Partner across renewals, value management, legal, operations, product, technology, and growth leadership to align enterprise actions in support of the client strategy
Maintain executive-level account planning and risk visibility across the current solution footprint, transition progress, and long-range strategic opportunities
Serve as the enterprise voice of the customer, influencing internal priorities, service strategy, and future product or technology direction for strategically important accounts
Partner with Growth and executive leadership to protect strategic opportunities, adopt an AI-first mindset to informing long-range account strategy, and influence investment or prioritization decisions tied to client outcomes
Translate client insights, recurring risks, and portfolio patterns into executive-level recommendations that improve transition strategy, governance, and client management practices
Serve as a senior thought partner and mentor within the role family, helping to elevate standards, best practices, AI adoption, and strategic decision-making across the team