Strategic Program Manager, Operating Model Transformation

Aon Corporation•Chicago, IL

2d•Hybrid

About The Position

Aon is seeking a non-technical Program Manager to support Aon Business Services (ABS) in a multi-year strategic Operating Model Transformation. Reporting to the Director of Program Management and partnering closely with an Internal Consulting team and collaborators across the enterprise, the role runs the governance, planning, and performance-management framework that enables delivery of the transformation across solution lines, regions, and functions. This hybrid role offers the flexibility to work virtually and from one of Aon’s US offices. The position supports planning and delivery, program governance and control, collaborator management and communication, and change enablement and continuous improvement. It includes maintaining roadmaps and governance processes, tracking risks, dependencies, progress and benefits, producing executive reporting, supporting change activities, and coordinating implementation readiness and rollouts.

Requirements

5+ years of proven experience in project or program management, preferably with a consulting firm.
Hands-on experience establishing Global Capability Centers (GCCs) or Centers of Excellence (COEs), including operating model design, process transition, and governance framework setup.
Demonstrated experience leading complex, multi-workstream transformation programs, such as operating model redesign, shared services, process re-engineering, or large-scale systems implementation.
Experience supervising or managing people.
Experience working in a matrixed, global organization with senior executive collaborators.
Skills and competencies in discretion and impact, complexity and problem solving, collaboration and interaction, organization, and communication.

Responsibilities

Build and maintain the collaborative transformation roadmap, including scope, achievements, critical path, and interdependencies across workstreams.
Facilitate identification, assessment, prioritization, and mitigation of program risks and dependencies, including regulatory, compliance, and operational risks.
Escalate critical risks and recommended solutions to senior collaborators; partner with workstream leads to baseline plans, monitor progress, and implement corrective actions.
Drive planning, measurement, and tracking of progress and benefits realization in alignment with the defined argument and strategic outcomes.
Support resource planning and allocation within assigned projects, track team capacity, and flag resource constraints.
Enable and maintain the transformation governance framework, including steering committees, program approvals, and design workshops.
Define and administer standards, templates, and processes for program planning, status reporting, risk and issue management, and change control.
Document and track decisions, actions, and dependencies and ensure they are resolved in a timely manner.
Manage the program calendar, including steering meetings, forums, and key decision achievements.
Build relationships with business leaders, key collaborators, and cross-functional partners to support agreement and engagement in the transformation roadmap.
Develop and implement communication and reporting strategies for executive sponsors, business leaders, and delivery teams.
Produce program dashboards, status reports, and executive packs that provide insight into progress, risks, and decisions needed.
Support change-management activities with Change, HR, and Communications teams, including impact assessments and engagement plans.
Support changes and redesigns to the target operating model, including process, organizational, governance, and technology impacts when challenges arise.
Ensure design decisions are traceable to strategic objectives and translated into implementation plans.
Help define and monitor adoption and readiness metrics, such as training completion, process adherence, and stabilization key performance indicators.
Coordinate pilots, phased rollouts, and post-implementation reviews, incorporating lessons learned into future releases.
Continuously refine PMO processes based on feedback, metrics, and lessons learned.