Analyst, Operating Model & Roles Program

Citizens Financial Group • Johnston, RI

2d • Hybrid

About The Position

At Citizens, the Analyst, Operating Model & Roles Program supports delivery of initiatives within the NEXT Operating Model & Roles Program, part of the organization’s transformation of distribution. The role works across defined workstreams to turn strategy into practical deliverables, coordinate execution, conduct research and analysis, and help develop future-state operating models and colleague roles. In collaboration with cross-functional teams and stakeholders, the Analyst brings structure to work, gathers and synthesizes information, coordinates activities, and supports iterative strategy execution. The position offers exposure to enterprise transformation and increasing responsibility as the individual builds knowledge of Citizens’ businesses, customers, and operating environment. It is an individual-contributor role with no direct supervisory responsibilities.

The position is scheduled for 40 hours per week, Monday through Friday during standard business hours. The schedule is hybrid, with in-office presence as required by Citizens’ workplace policy. The salary range is $92,000–$127,000 per year, plus the opportunity to earn an annual discretionary bonus through Citizens’ Annual Incentive Plan (AIP). Actual pay depends on factors including budget, work location, and relevant skills and experience. Citizens offers competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and paid time off that exceeds mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 3–6 years of experience in project coordination, business analysis, operations, transformation, program delivery, or a related field.
• Experience within financial services, banking, retail distribution, or another highly regulated industry.
• Strong organizational skills and ability to manage multiple priorities, workstreams, and deadlines.
• Strong written and verbal communication skills.
• Structured problem-solving and analytical skills, including the ability to synthesize complex information into clear insights and recommendations.
• Demonstrated ability to influence and coordinate cross-functional partners without formal authority.
• Strong facilitation skills and comfort leading working sessions with diverse stakeholders.
• Proficiency with Microsoft Office applications, particularly PowerPoint, Excel, and Word.
• Ability to work with increasing independence and exercise sound judgment about when to seek guidance or escalate issues.

Nice To Haves

• Retail branch experience.
• Consulting experience related to operating models, organizational design, transformation, or business strategy.
• Familiarity with branch, sales and service roles, advice-led engagement, or distribution transformation.
• Experience with role architecture, staffing models, time studies, workforce planning, or change enablement.
• Experience supporting readiness assessments, implementation roadmaps, and value-realization tracking.
• Familiarity with Agile, hybrid, and traditional project-delivery approaches.
• PMP, Prosci, or another relevant project, program, change, or transformation certification.

Responsibilities

• Support NEXT’s transformation agenda related to operating models and roles through defined, well-scoped projects and workstreams.
• Build productive relationships across the organization to understand current-state processes and support future-state operating model and role designs.
• Support stakeholder management through day-to-day communication; capture questions, concerns, decisions, and follow-up items; and escalate issues to senior team members when appropriate.
• Contribute to working sessions and idea-generation activities with internal and external partners, and help translate agreed-upon strategies into tangible deliverables.
• Conduct research and analysis to inform strategies, recommendations, implementation plans, and business decisions.
• Synthesize complex information into clear findings, recommendations, presentations, and other program deliverables.
• Lead assigned workstreams with guidance, maintaining accountability for deliverables, timelines, dependencies, and follow-up.
• Create structure and maintain momentum when requirements or solutions are not fully defined.
• Facilitate working sessions with cross-functional stakeholders to gather input, resolve questions, and advance program priorities.
• Support implementation planning, readiness activities, and iterative execution of agreed-upon strategies.
• Share knowledge, tools, and best practices with program contributors to strengthen consistency and execution.
• Manage multiple priorities while maintaining standards for analytical rigor, program discipline, and communication quality.
• Use sound judgment to determine when to proceed independently, challenge assumptions, seek guidance, or escalate issues.

Benefits

• Competitive pay.
• Comprehensive medical coverage.
• Dental coverage.
• Vision coverage.
• Retirement benefits.
• Maternity and paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off exceeding mandatory paid sick or paid time-away policies in every U.S. local and state jurisdiction.
• Opportunity to earn an annual discretionary bonus through Citizens’ Annual Incentive Plan (AIP).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level