Strategic Product Success Manager

Nudge Security, Inc

About The Position

As a Strategic Product Success Manager, you will own Nudge Security’s largest, strategic, and key accounts. You will work with global organizations rolling out AI and SaaS governance to tens of thousands of employees, learning each customer’s organization, security and IT priorities, and desired outcomes. You will shape multi-year roadmaps that move customers from initial discovery toward largely self-running governance programs. You will partner with Account Executives, Sales Engineers, Support, Product, Engineering, Marketing, and Leadership. The role focuses on measurable customer outcomes, deep product expertise, and translating customer learning into product direction. You will help customers configure the platform, reduce AI and SaaS risk, automate guardrails, improve governance maturity, and realize value over time. You will also contribute to renewals, account growth, customer advocacy, and the launch of new capabilities, including AI governance and agentic features. Nudge Security is a workforce security platform for AI, SaaS, and identity. The company reports that more than 250 organizations use its platform and that over 95% of those organizations stay. Founded in 2021, Nudge Security is backed by Ballistic Ventures, Forgepoint Capital, Cerberus Ventures, and Squadra Ventures, and closed a $22M Series A in November 2025.

Requirements

10 or more years in customer-facing, product-adjacent roles such as Product Success, Customer Success, Sales Engineering, Technical Account Management, Support, or Product Management.
Significant experience with key or lighthouse accounts and large enterprise customers with 4,000 or more employees in B2B SaaS; security, governance, or adjacent domains are preferred.
Demonstrated success driving product adoption and measurable value realization in complex, multi-stakeholder environments, including global or multi-region deployments.
Ability to engage and present to C-level and senior executive stakeholders, run structured executive reviews, and translate technical outcomes into business impact.
Comfort working hands-on with customers and the product, including running live sessions, troubleshooting, configuring workflows, and advising on scalable security and governance practices.
Strong analytical skills and experience using product and account data, such as activation metrics, usage patterns, and health scores, to guide decisions and prioritize action.
Ability to collaborate with Sales and Account Management on renewals and expansion, contributing product insight, value stories, and risk-mitigation plans.
Experience partnering with education, enablement, support, or documentation teams to turn recurring enterprise questions and friction points into scalable assets and workflows.
Excellent communication skills and ability to explain technical and security concepts clearly to technical and business stakeholders.
Comfort operating in a fast-paced, early-stage startup environment with evolving processes and priorities.
Willingness to travel to customers in North America.
Bachelor's degree or equivalent practical experience.
U.S. work authorization required.
Ability to explain shadow SaaS and shadow AI, how they appear in customer environments, and what effective governance looks like.
Knowledge of identity, SSO, and OAuth fundamentals, including IdPs, app permissions and scopes, and pragmatic guardrails.
Ability to discuss AI governance programs and AI Acceptable Use Policies and help translate policies into in-context prompts or nudges.
Knowledge of SaaS and AI vendor data-handling questions, app-to-app integrations, and where approvals, monitoring, or restrictions may be needed.
Ability to design and explain policy-driven governance playbooks and advise when to use nudges versus hard blocks.
Ability to interpret product telemetry and present executive-friendly narratives about risks and outcomes.
Ability to communicate technical topics through simple visuals, narratives, and whiteboard-style sessions for mixed audiences.

Nice To Haves

Experience working in a fully remote, distributed team environment.

Responsibilities

Own account performance, including gross retention, net expansion, and depth of platform usage.
Co-author customer success roadmaps tied to CISO or CIO commitments and review progress quarterly.
Build relationships across each customer account, from executive sponsors to analysts who use Nudge findings.
Run evidence-based executive reviews covering discovered apps and AI tools, removed risky integrations, offboarded accounts, and policies reinforced through nudges.
Use the Nudge Security maturity model to assess customer maturity across identity and access, non-human identities, risk and posture, AI governance, and SaaS lifecycle and spend, and identify next steps.
Help customers move from visibility to action by configuring playbooks, building automated guardrails, connecting identity and collaboration tools, and presenting Shadow AI policies to employees at relevant moments.
Identify account risks and changing priorities early, develop recovery plans, and work with Account Executives on renewal strategy, forecasts, and new use cases.
Own customer issues through resolution, coordinating with Support, Engineering, Product, or executives as needed.
Turn feedback from major customers into clear, prioritized product input and help pilot new product capabilities.
Launch new capabilities, including AI governance and agentic features, with plans for intended users and use cases.
Develop successful customers into public advocates through case studies, webinars, peer calls, and speaking opportunities.
Keep account health, renewal forecasts, and CRM records current and accurate.
Meet customers in person at onsites, executive briefings, and industry events.