STRATEGIC PLANNING & WORKFORCE DEVELOPMENT ASSOCIATE
About The Position
As an integral part of the team, you will participate in the administration and delivery of Strategic Planning & Workforce Development (SPWD) services including but not limited to the following: Workforce Programs, Projects & Administrative Support Provide operational and administrative support to Strategic Planning & Workforce Development (SPWD) staff on Toronto Water workforce programs, projects, and initiatives. Support and participate in team projects, including maintaining, analyzing, and reporting on program data. Retrieve information from various electronic systems and manual files to support program delivery and decision-making. Complete required documentation and paperwork in accordance with established staffing guidelines, policies, and procedures. Perform other related duties as assigned. Learning & Development Coordination Assist in the coordination, development, and implementation of Toronto Water-specific learning programs and processes. Design, develop, and update end-user documentation such as training materials, manuals, and project documentation, ensuring content reflects current business processes. Research, Analysis & Continuous Improvement Research, analyze, and report on workforce programs and initiatives to identify gaps and support program improvements. Review trends, best practices, and emerging approaches in workforce development to enhance service delivery and inform program design. Recruitment & Workforce Planning Support Assist with internal and external recruitment planning processes, including researching talent sources such as colleges, universities, and job boards. Support initiatives aimed at attracting and recruiting qualified candidates to meet workforce needs. Stakeholder Engagement & Client Service Liaise with internal staff, external organizations, educational institutions, and other levels of government as required to support program objectives. Respond to employee and client inquiries, providing timely, accurate, and professional customer service. Create and maintain manual and electronic files and records to ensure accessibility and accuracy of information.
Requirements
- Graduate from a university or college program in human resources, learning and development, psychology, sociology, organizational behaviour, or business.
- Experience using a variety of software applications such as Microsoft Office Suite (i.e. Word, Excel, PowerPoint, Access), and/other related data software.
- Experience in the preparation of high quality, professional documents, statistical reports and presentation slides (i.e. PowerPoint presentations, Excel spreadsheets).
- Excellent customer service, interpersonal and communication skills.
- Excellent analytical, problem solving and strong organizational skills with an ability to work under pressure and meet deadlines.
- Ability to work effectively within a team environment with strong skills developing and maintaining productive working relationships with managers, employees, union officials and the public.
- Problem solving abilities, effective communication and interpersonal skills, and can work in a collaborative environment.
- Ability to take initiative, follow through on assignments and be accountable for contributions and results.
- Willingness to learn, expand skill sets as part of an evolving team to help move the corporate learning and leadership development agenda forward.
Responsibilities
- Provide operational and administrative support to Strategic Planning & Workforce Development (SPWD) staff on Toronto Water workforce programs, projects, and initiatives.
- Support and participate in team projects, including maintaining, analyzing, and reporting on program data.
- Retrieve information from various electronic systems and manual files to support program delivery and decision-making.
- Complete required documentation and paperwork in accordance with established staffing guidelines, policies, and procedures.
- Perform other related duties as assigned.
- Assist in the coordination, development, and implementation of Toronto Water-specific learning programs and processes.
- Design, develop, and update end-user documentation such as training materials, manuals, and project documentation, ensuring content reflects current business processes.
- Research, analyze, and report on workforce programs and initiatives to identify gaps and support program improvements.
- Review trends, best practices, and emerging approaches in workforce development to enhance service delivery and inform program design.
- Assist with internal and external recruitment planning processes, including researching talent sources such as colleges, universities, and job boards.
- Support initiatives aimed at attracting and recruiting qualified candidates to meet workforce needs.
- Liaise with internal staff, external organizations, educational institutions, and other levels of government as required to support program objectives.
- Respond to employee and client inquiries, providing timely, accurate, and professional customer service.
- Create and maintain manual and electronic files and records to ensure accessibility and accuracy of information.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
